Marissa Montoya
Vista,CA
Summary
Versatile and results-driven professional with extensive experience at Walmart, excelling in roles that demand precision in inventory management and claims processing. Proven ability to enhance operational efficiency and customer satisfaction.
Knowledgeable and dedicated customer service. Outgoing, positive demeanor and proven skills in working with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Receiving Associate
Walmart
Vista
03.2022 - Current
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Unloaded pallets and deliveries and organized products in warehouse.
- Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
- Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Claims Associate
Walmart
Vista, CA
03.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Modified, updated and processed existing policies.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.
- Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
- Collaborated with internal departments and external vendors to resolve claims.
- Calculated adjustments, premiums and refunds.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Asset Protection Customer Host
Walmart
Vista, CA
02.2021 - 03.2022
- Provided exceptional customer service, assisting shoppers with questions, concerns, and locating merchandise.
- Contributed to a positive store atmosphere by greeting customers warmly upon entry and exit.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
High School Diploma -
San Marcos High School
San Marcos, CA06.2018
Skills
- Warehouse Safety
- Scheduling
- Loading and unloading
- Shipping procedures
- Receiving reports
- Forklift Operation
- Package handling
- Teamwork and Cooperation
- Self-Motivated and Independent
- Shipping and receiving
- Warehousing Operations
- Records Management
- Invoice reconciliation
Timeline
Receiving Associate
Walmart
03.2022 - Current
Claims Associate
Walmart
03.2022 - Current
Asset Protection Customer Host
Walmart
02.2021 - 03.2022
High School Diploma -
San Marcos High School