Marissa Moore
Non Profit Director
New Bern,NC
Summary
Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
3
3
years of professional experience
Work History
Keyholder
Ulta Beauty
Meridian, MS
07.2021 - 02.2022
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw team of 15 employees.
- Processed cash, credit, debit and check payments.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Submitted reports to senior management to aid in business decision-making and planning.
- I started at the store as an associate and worked my way up to lead cashier and then keyholder within 6 months of employment.
Branch Director
Armed Services YMCA Hawaii
Pearl Harbor, HI
03.2019 - 04.2021
- Supported the Executive Director in fundraising, grant writing, and issuing thank you letters and events for donors.
- Organized and staffed various community outreach events throughout the year such as holiday food basket give aways, Parent's Night out, and summer camps.
- Oversaw 6 preschool classes daily as well as a food pantry, afterschool programs, and depending on the time of the year, fundraising events, summer camps, and holiday relief programs.
- Monitored processes and procedures, verifying branch compliance with Navy regulations.
- Led a team of 8 teachers and afterschool counselors through mentoring, two way feedback, and on site encouragement.
- Established lasting relationships with families by showing appreciation and inviting feedback on services.
- Ordered supplies, created purchase orders and entered orders into inventory.
- Maintained scheduling for the branch to keep classes filled and appropriately staffed.
- Performed duties in office environment during operating hours.
- Balanced operational awareness with customer focus.
- Remained calm and professional in stressful situations.
- Recruited, interviewed and hired 8 employees and implemented mentoring program to promote positive feedback and engagement.
Education
History
United States Naval Academy
Annapolis, MDBachelor of Science - History
Liberty University
Lynchburg, VA 01.2022 - Current
Skills
Multi-tasking strength
Team Player
Energetic nature
Sales proficiency
Hard-working mindset
Time management
MS Office
Google Workspace
Problem-Solving
Multimedia
Additional Information
I have experience at the ASYMCA in marketing via social media. I increased the branch's families served by 37% in the first 6 months of being branch director. I found new, innovative ways to increase awareness of the programs we offered. I also became proficient in grant writing to the point where when I moved after I got married to join my new husband, I stayed on with the organization as a remote grant writer. I am a fast learner and a hard worker. I have always had a passion for history and have no issues managing a full time position with my school work.
Timeline
Bachelor of Science - History
Liberty University
01.2022 - Current
Keyholder
Ulta Beauty
07.2021 - 02.2022
Branch Director
Armed Services YMCA Hawaii
03.2019 - 04.2021
History
United States Naval Academy