Marissa Mora
Moreno Valley,CA
Summary
Executed strategies to meet company needs while maintaining a structured approach to tasks and responsibilities.
Overview
6
6
years of professional experience
Work History
Package Handler
SMX Stalling
- Scanned and sorted packages according to destinations and service type using a handheld scanner.
- Sorted packages to the appropriate slide, line, or belt for final distribution.
- Examined and inspected containers, materials, and products to meet packing specifications.
- Inspected and sorted items or materials according to type and color.
Cashier
Brian’s Burgers
06.2023 - 10.2023
- Customer interaction, order transaction management, service and delivery, work station and dining area maintenance, operations, and support services.
Team Manager
Del Taco LLC
07.2021 - 12.2022
- Motivated team members to consistently achieve or exceed performance expectations.
- Oversaw daily workflows and workflow for smooch operations
- Set goals for performance and deadlines to comply with the company plans and visage.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences
- Conducted root cause analysis to develop corrective action plans
Cashier Customer Service
Dinos Chicken And Burgers
10.2017 - 04.2019
- Answered customer questions and provided store information
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Trained new scam members in cash register operation, stock procedures and customer services
- Used suggestive selling techniques to promote add-on sales.
Education
GED - undefined
Mira Lima Christian School
Mira Loma, CA07.2073
Skills
- Delivered outstanding customer service by efficiently managing inquiries and resolving issues
- Developed and executed comprehensive verbal and written communication strategies to enhance team collaboration
- Assisted in developing marketing materials to support sales initiatives Collaborated with team members to execute promotional campaigns Provided customer service support to enhance client satisfaction
- Exhibited professionalism and courtesy in all professional interactions
- Exercised sound judgment to navigate complex decision-making processes
- Devised and executed innovative problem-solving strategies to address critical issues
Languages
Spanish
Professional Working
Timeline
Cashier
Brian’s Burgers
06.2023 - 10.2023
Team Manager
Del Taco LLC
07.2021 - 12.2022
Cashier Customer Service
Dinos Chicken And Burgers
10.2017 - 04.2019
Package Handler
SMX Stalling
GED - undefined
Mira Lima Christian School