Marissa Muniz
San Antonio
Summary
My name is Marissa , I am a dedicated pharmacy technician with three years of experience in medication preparation and customer service. Skilled in managing inventory, processing insurance claims, and building relationships with patients to enhance care. Committed to maintaining a clean and organized pharmacy environment while ensuring compliance with regulations.
Overview
4
4
years of professional experience
Work History
Pharmacy technician
Life care pharmacy
San Antonio
01.2023 - Current
- Life care pharmacy allowed me to dive deeply into my pharmacy knowledge.
- Assisted pharmacists in managing inventory and ensuring medication availability.
- Processed insurance claims and handled billing inquiries with patients.
- Educated patients on proper medication usage and potential side effects.
- Maintained cleanliness and organization of pharmacy workspace and equipment.
- Collaborated with healthcare team to ensure optimal patient care solutions.
- Managed prescription refill requests, verifying patient information and medication needs.
- Operated pharmacy software for processing prescriptions and tracking inventory levels.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Prepared cancer hazard medication correctly per pharmacy regulation
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Interpreted and processed medication orders under supervision of pharmacist.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
Pharmacy tech trainee
Walgreens
San Antonio
01.2022 - 01.2023
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed inventory by organizing and restocking medications and supplies.
- Maintained cleanliness and organization of the pharmacy workspace daily.
- Operated pharmacy software to process prescriptions and manage patient information.
- Collaborated with team members to ensure smooth workflow in fast-paced environment.
- Assisted pharmacists in filling prescriptions, counting pills and labeling bottles.
- Organized drugs by expiration date to ensure freshness.
- Performed cashier duties such as accepting payments and issuing receipts.
- Verified insurance coverage for medications.
- Compiled customer demographic, allergy, and medical history background.
Education
Pharmacy Technician Certification - Pharmacy Technician
Martinsburg College
Martinsburg, WV 04.2022 - 05.2022
Skills
- Pharmacy software operation
- Regulatory compliance
- Customer service
- Billing and insurance verification
- Team collaboration
- Medication preparation
- Data entry accuracy
- Problem solving
- Attention to detail
- Time management
- Critical thinking
- Medication dispensing
- FDA compliance
- Medicare and medicaid process
- Medication therapy management
- Patient confidentiality
- Staff development
- Stocking shelves
- Labeling accuracy
- Pharmacy ethics
- Updating medication histories
- Point of sale systems proficiency
- Processing payments
Timeline
Pharmacy technician
Life care pharmacy
01.2023 - Current
Pharmacy Technician Certification - Pharmacy Technician
Martinsburg College
04.2022 - 05.2022
Pharmacy tech trainee
Walgreens
01.2022 - 01.2023