Marissa Nieves
New Haven
Summary
Dedicated and experienced healthcare professional with over 10 years of administrative, patient, and clinical coordination experience. Strong background in medical scheduling, workflow support, and communication in fast-paced hospital and outpatient environments. Currently supporting Yale New Haven Hospital’s ultrasound department with inpatient and outpatient schedule coordination. Known for accuracy, professionalism, and excellent patient service. Actively pursuing advancement in diagnostic imaging.
Overview
11
11
years of professional experience
Work History
Clinical Service Facilitator, Diagnostic Imaging
Yale New Haven Hospital
New Haven, CT
12.2023 - Current
- Support scheduling workflow for imaging modalities including MRI, CT, and Ultrasound.
- Transitioned in April 2025 to primarily support the Ultrasound Department, coordinating both outpatient and inpatient ultrasound schedules.
- Verified imaging orders, clarified requisition issues with providers, and ensured exams were scheduled appropriately based on clinical urgency.
- Communicated with physicians’ offices, inpatient units, and clinical staff to support safe and efficient patient care.
- Assisted in reducing scheduling delays and improving accuracy of orders and prep instructions.
- Regularly interacted with patients, ensuring clear instructions and creating a positive experience while preparing them for imaging procedures.
- Gained familiarity with ultrasound terminology, protocols, and departmental workflow through daily collaboration with sonographers.
Optometric Technician
New Insight Family Eyecare
Ansonia, CT
12.2020 - 12.2023
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Supported front-office workflow, assisting patients in person and by phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
Optometric Technician
MyEyeDr
New Haven, CT
07.2015 - 12.2020
- Conducted thorough pre-testing protocols to ensure accurate diagnostic data collection before exams.
- Entered patient information and exam findings into EMR systems.
- Facilitated drop dilation procedures and ensured thorough patient preparation.
- Maintained inventory and ordered ophthalmic supplies.
- Educated patients on procedures to enhance comfort and understanding during treatment.
Education
A.S. - Business
Gateway Community College
New Haven, CT06.2015
High School Diploma - Design and Technology
Bullard Havens Technical High School
Bridgeport, CT06.2012
Skills
- Coordination of imaging workflows
- Patient support/communication experience
- Document Management
- Analytical problem solving
- Excellent communication
- Adaptability and flexibility
- Medical terminology
- Time management
- Problem-solving abilities
Timeline
Clinical Service Facilitator, Diagnostic Imaging
Yale New Haven Hospital
12.2023 - Current
Optometric Technician
New Insight Family Eyecare
12.2020 - 12.2023
Optometric Technician
MyEyeDr
07.2015 - 12.2020
High School Diploma - Design and Technology
Bullard Havens Technical High School
A.S. - Business
Gateway Community College