SHAWN K. BEATY
Canon Medical Systems USA
Palm Harbor,Florida
1
Certification
28
years of professional experience
Retired U.S. Coast Guard Master Chief experienced in avionics for rotary-wing military aircraft and critical aviation systems. Resolved complex technical issues through troubleshooting, repairing, and certifying diverse aviation systems, including Automatic Flight Control Systems and integrated avionics. Currently delivering support as Field Service Engineer for advanced medical imaging systems, emphasizing diagnostics and customer collaboration.
Work History
Field Service Engineer – Diagnostic Imaging
1 Year 1 Month- Delivered onsite and remote technical support for advanced CT and ultrasound imaging systems, ensuring optimal functionality for clinical use.
- Troubleshot complex electronic, electrical, and electromechanical systems using advanced diagnostics, leading to effective resolution of technical issues.
- Troubleshoot complex electronic, electrical, and electromechanical systems using advanced diagnostics.
- Coordinate with engineering teams regarding escalated issues, product improvements, and technical solutions.
- Cultivated strong customer relationships through responsive service, resulting in increased equipment uptime and enhanced customer satisfaction.
- Ranked in the highest performance tier among South Region Field Service Engineers based on customer
utilization, productivity, and operational efficiency, including leading the region in customer utilization.
• Provide field service, troubleshooting, repair, calibration, preventive maintenance, and performance
verification for advanced CT and Ultrasound imaging systems across hospitals, imaging centers, and
outpatient facilities throughout Central Florida.
• Manage more than $1.5 million in annualized service contract revenue while delivering exceptional
customer satisfaction and maximizing equipment uptime.
• Diagnose and repair complex electrical, electronic, electromechanical, mechanical, and computer-
controlled medical imaging equipment.
• Independently manage a regional service territory, prioritizing service calls, coordinating parts
logistics, and maintaining accurate service documentation.
• Develop trusted relationships with radiologists, biomedical engineering departments, technologists,
physicians, and hospital leadership.
• Selected as a technical trainer for newly hired Field Service Engineers, providing hands-on field
instruction, troubleshooting guidance, and mentorship for three engineers during their onboarding and
development.
Command Master Chief / Senior Maintenance Advisor
4 Years 1 Month- Advised on aviation maintenance, fleet readiness, safety, and mission execution.
- Oversaw maintenance operations for 11 rotary-wing aircraft valued at $390M, ensuring optimal performance and readiness.
- Directed technical teams responsible for inspections, maintenance, modifications, and operational readiness.
- Analyzed fleet reliability trends and implemented corrective actions, significantly improving mission capability.
- Supported time-critical operational events requiring rapid technical decisions and leadership.
- Led operational readiness assessments to enhance mission effectiveness and resource allocation.
- Developed training programs to improve team performance and operational proficiency.
- Coordinated multi-agency responses during maritime emergencies to ensure safety and compliance.
- Mentored junior personnel, fostering leadership skills and enhancing crew cohesion.
- Streamlined communication processes within command structure, improving response times and decision-making efficiency.
- Served as a key advisor to senior leadership on matters of personnel management, resource allocation, and operational planning, contributing to command-wide decision-making processes.
Avionics Electrical Technician / Quality Assurance Inspector
23 Years 3 Months- Served as Maintenance Release Authority responsible for certifying aircraft airworthiness and return-to-service.
- Executed all calendar and hourly heavy maintenance cycles on MH60 and MH65 helicopters, ensuring operational readiness and compliance with maintenance standards.
- Performed troubleshooting, repair, testing, calibration, and maintenance of advanced avionics and aircraft electrical systems.
- Maintained and repaired Automatic Flight Control Systems (AFCS) and associated avionics subsystems.
- Certified aircraft airworthiness and return-to-service as Maintenance Release Authority.
- Performed root cause analysis and coordinated corrective actions for recurring avionics discrepancies.
- Supported communications systems, navigation systems, radar systems, flight instrumentation, and integrated aircraft systems.
- Completed all calendar and hourly heavy maintenance cycles on the MH60 and MH65 helicopters.
- Facilitated aircraft modifications, upgrades, acceptance inspections, and operational testing, contributing to improved mission readiness and aircraft performance.
- Mentored and guided maintenance personnel and junior technicians, enhancing skill levels and operational capabilities within the team.
- Worked independently in demanding operational environments supporting mission-critical aviation operations.
- Diagnosed and repaired avionics systems, ensuring mission readiness and compliance with safety standards.
- Conducted routine inspections and maintenance of electrical systems on various aircraft platforms.
- Collaborated with multidisciplinary teams to troubleshoot complex avionics issues under tight deadlines.
- Developed training materials for junior technicians, enhancing team skills and knowledge retention.
- Streamlined repair processes, reducing turnaround time for avionics system repairs significantly.
- Led initiatives to improve diagnostic procedures, increasing accuracy in identifying system failures.
- Implemented quality control measures to ensure adherence to regulatory standards in all repair activities.
- Mentored new technicians on best practices in avionics maintenance and troubleshooting techniques.
- Expanded knowledge base through active participation in industry conferences, workshops, and ongoing training programs focused on emerging technologies in aviation electronics.
Education
Bachelor of Professional Studies - Technology Management
Skills
Electromechanical Troubleshooting
Avionics Systems repair
Quality Assurance
Technical Support Communication
Integrated Imaging Systems
Field service engineering
Technical support
Root Cause Analysis
Regulatory Compliance
Operational Readiness
Equipment Reliability
Operational Efficiency
Regulatory compliance
Certification
- Active Secret Security Clearance
- Quality Assurance / Maintenance Inspection
- Maintenance Resource Management Instructor
- Aviation Electrical Systems Maintenance
- Canon CT Technical Training
- Canon Ultrasound Technical Training
- Fleet Maintenance Operations Leadership
- Reliability and Preventive Maintenance Programs
POSITION ALIGNMENT
- 27+ years troubleshooting avionics and aircraft systems.
- Extensive military aviation and rotary-wing experience.
- Customer-facing field service and technical support experience.
- Experienced resolving complex technical issues from identification through closure.
- Strong communicator with proven ability to work independently in high-pressure environments.
Timeline
Field Service Engineer – Diagnostic Imaging
Canon Medical Systems USA
07.2025 - CurrentRead More
Command Master Chief / Senior Maintenance Advisor
United States Coast Guard – Air Station Clearwater
06.2021 - 07.2025Read More
Avionics Electrical Technician / Quality Assurance Inspector
United States Coast Guard
03.1998 - 06.2021Read More
Excelsior University
Bachelor of Professional Studies from Technology Management
Read More