Marissa Norris
Renton,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Customer Service Supervisor
United States Postal Service
07.2015 - 07.2026
- Led team in resolving customer inquiries and complaints to enhance satisfaction.
- Coordinated schedules to ensure adequate coverage during peak service hours.
- Analyzed service metrics to identify trends and recommend operational enhancements.
- Mentored new hires on customer service protocols and best practices.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Animal Shelter Volunteer
Burien C.a.r.e.s
08.2017 - 05.2019
- Assisted in daily care and feeding of shelter animals to ensure their well-being.
- Supported adoption events by preparing materials and engaging with potential adopters.
- Maintained cleanliness of animal enclosures to promote a healthy environment.
- Observed animal behavior and reported health or behavioral concerns to staff.
Port Center Representative
Xerox Corporation
12.2014 - 06.2015
- Assisted customers in porting their telephone number(s) into or out of Verizon Wireless
- Maintained professionalism when speaking with angry customers
- Resolved issues that might have occurred with a customer's port
- Effectively managed high-volume of inbound and outbound customer calls
- Maintained customer satisfaction ratings
Education
High School Diploma -
Lindbergh Senior High School
Renton, WA06.2013
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team leadership
- Training and mentoring
- Work prioritization
- Positive and constructive feedback
- Handling escalations
- MS office
- Employee scheduling
- Records management
Timeline
Animal Shelter Volunteer
Burien C.a.r.e.s
08.2017 - 05.2019
Customer Service Supervisor
United States Postal Service
07.2015 - 07.2026
Port Center Representative
Xerox Corporation
12.2014 - 06.2015
High School Diploma -
Lindbergh Senior High School