Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Roberta McCarthy

Waterloo,IA

Overview

13
13
years of professional experience

Work History

Experience Specialist

Unity Point
Cedar Falls, IA
07.2025 - Current
  • Assisted in resolving patient inquiries and enhancing overall experience.
  • Implemented feedback mechanisms to gather patient insights for service improvement.
  • Supported daily operations by managing appointment scheduling efficiently.

Resource Navigator

SuccessLink Inc.
Waterloo, IA
09.2022 - 07.2025
  • Provide information and guidance to students on how to access service services and resources.
  • student referrals to community agencies or other organizations as needed.
  • Collaborate with other professional, such as social workers case managers, medical staff, to coordinate care for students.

Team Lead Cashier

Greenwood Pharmacy
Waterloo, IA
07.2019 - 09.2022
  • Answered phones in assisted customers and getting their prescriptions and supplies.
  • Manage over-the-counter and medication supply inventory in the general store.
  • Fulfilled certified technician role as needed.
  • Trained new cashiers on proper use of register in store policies.

Lead Teacher in the Infant Room

Blessed Sacrament Daycare, and Preschool
Waterloo, IA
06.2018 - 07.2019
  • Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
  • Led classroom activities fostering a positive learning environment for diverse learners.
  • Collaborated with parents to address children's developmental needs and academic progress.

Certified Pharmacy Technician

Rhinebeck Pharmacy
Reinbeck, IA
01.2013 - 07.2018
  • Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
  • Assisted pharmacists in medication management and patient consultations to enhance customer service.
  • Monitored inventory levels, placing orders for medications and supplies to maintain stock availability.

Education

High School Diploma -

West High School
Waterloo, IA

Skills

  • Constantly performs at or above expectation
  • Mentorship
  • Customer service
  • Patience and empathy

Accomplishments

    National Health Career Association Certified Pharmacy Technician 12/11/2013 - Current

Timeline

Experience Specialist

Unity Point
07.2025 - Current

Resource Navigator

SuccessLink Inc.
09.2022 - 07.2025

Team Lead Cashier

Greenwood Pharmacy
07.2019 - 09.2022

Lead Teacher in the Infant Room

Blessed Sacrament Daycare, and Preschool
06.2018 - 07.2019

Certified Pharmacy Technician

Rhinebeck Pharmacy
01.2013 - 07.2018

High School Diploma -

West High School
Roberta McCarthy