Roberta McCarthy
Waterloo,IA
Overview
13
13
years of professional experience
Work History
Experience Specialist
Unity Point
Cedar Falls, IA
07.2025 - Current
- Assisted in resolving patient inquiries and enhancing overall experience.
- Implemented feedback mechanisms to gather patient insights for service improvement.
- Supported daily operations by managing appointment scheduling efficiently.
Resource Navigator
SuccessLink Inc.
Waterloo, IA
09.2022 - 07.2025
- Provide information and guidance to students on how to access service services and resources.
- student referrals to community agencies or other organizations as needed.
- Collaborate with other professional, such as social workers case managers, medical staff, to coordinate care for students.
Team Lead Cashier
Greenwood Pharmacy
Waterloo, IA
07.2019 - 09.2022
- Answered phones in assisted customers and getting their prescriptions and supplies.
- Manage over-the-counter and medication supply inventory in the general store.
- Fulfilled certified technician role as needed.
- Trained new cashiers on proper use of register in store policies.
Lead Teacher in the Infant Room
Blessed Sacrament Daycare, and Preschool
Waterloo, IA
06.2018 - 07.2019
- Developed and implemented age-appropriate curriculum enhancing children's cognitive and social skills.
- Led classroom activities fostering a positive learning environment for diverse learners.
- Collaborated with parents to address children's developmental needs and academic progress.
Certified Pharmacy Technician
Rhinebeck Pharmacy
Reinbeck, IA
01.2013 - 07.2018
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management and patient consultations to enhance customer service.
- Monitored inventory levels, placing orders for medications and supplies to maintain stock availability.
Education
High School Diploma -
West High School
Waterloo, IASkills
- Constantly performs at or above expectation
- Mentorship
- Customer service
- Patience and empathy
Accomplishments
National Health Career Association Certified Pharmacy Technician 12/11/2013 - Current
Timeline
Experience Specialist
Unity Point
07.2025 - Current
Resource Navigator
SuccessLink Inc.
09.2022 - 07.2025
Team Lead Cashier
Greenwood Pharmacy
07.2019 - 09.2022
Lead Teacher in the Infant Room
Blessed Sacrament Daycare, and Preschool
06.2018 - 07.2019
Certified Pharmacy Technician
Rhinebeck Pharmacy
01.2013 - 07.2018
High School Diploma -
West High School