Marissa Ornelas
Bakersfield ,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Area Manager of Operations
Amazon
01.2023 - Current
- Increased team productivity by streamlining processes and implementing more efficient systems.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Area Manager of Operations
Amazon
07.2021 - 01.2023
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Developed processes to save on costs and prevent losses.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Enrollment Services Coordinator Manager
Pearson Education, Adobe Press
06.2015 - 07.2021
- Streamlined enrollment processes by implementing efficient organizational systems and digital tools.
- Enhanced student satisfaction with enrollment services through timely assistance and clear communication.
- Contributed to the development of strategic initiatives aimed at increasing overall enrollment numbers.
- Improved efficiency within the department by analyzing current practices and recommending changes where necessary.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
Education
Bachelor of Science - Political Science And Government
Arizona State University
Tempe, AZ05.2021
Bachelor of Science - Political Science And Government
California State University - Bakersfield
Bakersfield, CASkills
- Operational Efficiency
- Workforce Planning
- Logistics Management
- Staffing oversight
- Outstanding communication skills
- Standard Operating Procedures
- Scheduling
- Reliability
- Management Team Building
- Interpersonal Communication
- Performance Evaluations
- Training Management
- Assignment Delegation
- Excellent Communication
- Effective leader
- Performance Evaluation and Monitoring
- Team Leadership
- Warehouse Management
- Employee Development
Timeline
Area Manager of Operations
Amazon
01.2023 - Current
Area Manager of Operations
Amazon
07.2021 - 01.2023
Enrollment Services Coordinator Manager
Pearson Education, Adobe Press
06.2015 - 07.2021
Bachelor of Science - Political Science And Government
Arizona State University
Bachelor of Science - Political Science And Government
California State University - Bakersfield