Marissa Orta
Milwaukie,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Logistics Analyst/Customer Service Representative
Wayne Dalton
08.2019 - 01.2025
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
- Managed vendor relationships to ensure timely delivery of goods and services.
- Tracked orders and notified customers of status or potential delays.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Administrative Assistant
JSE Labs
01.2017 - 12.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Managed filing system, entered data and completed other clerical tasks.
Salon Coordinator
Gigi Salon & Spa
01.2014 - 01.2017
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
Education
High School Diploma -
Marshall High School
Portland, ORHair Design -
Cosmetology Careers
Portland, ORSkills
- Analytical thinking
- Load planning support
- Time management
- Multitasking Abilities
- Scheduling coordination
- Client relations
- Shipment coordination
- Office 365
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Logistics Analyst/Customer Service Representative
Wayne Dalton
08.2019 - 01.2025
Administrative Assistant
JSE Labs
01.2017 - 12.2018
Salon Coordinator
Gigi Salon & Spa
01.2014 - 01.2017
High School Diploma -
Marshall High School
Hair Design -
Cosmetology Careers
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