Marissa Ortiz
Phoenix,AZ
Summary
Versatile and compassionate professional with a background in caregiving at Honor, security, and customer service. Excelled in providing exceptional patient care, enhancing safety, and resolving issues, demonstrating strong problem-solving and multitasking abilities. Achieved high customer satisfaction rates through effective communication and empathy. Proficient in HIPAA compliance and first aid, underscoring a commitment to ethical standards and patient well-being.
Thrives in supportive and compassionate settings, looking to transition into new field as a Medical Assistant. Developed strong communication and empathy skills, along with ability to manage daily care routines effectively. Aims to bring these transferrable skills to new role, contributing to positive and caring environment.
Overview
10
10
years of professional experience
Work History
Caregiver
Honor
Phoenix, AZ
10.2022 - 09.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Inbound Call Agent
APS
Phoenix, AZ
05.2014 - 01.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Established rapport with callers, fostering long-term relationships and repeat business for the organization.
- Maintained a consistently high first-call resolution rate, showcasing exceptional problem-solving abilities.
- Supported fellow agents by sharing knowledge and offering assistance during peak call periods or challenging situations.
- Navigated multiple computer systems simultaneously while assisting customers, demonstrating strong multitasking skills.
- Streamlined call handling process for improved efficiency and reduced wait times.
- Utilized CRM software to document customer interactions and update account information accurately.
- Participated in ongoing training opportunities to stay up-to-date on industry trends and best practices.
Security Guard
Phoenix College Counseling Center
Phoenix, AZ
03.2020 - 01.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
Diploma - Medical Assisting
Brookline College
Phoenix, AZ05.2010
Diploma -
Washington High School
Phoenix, AZ05.2008
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Strong ethics
- First aid and safety
- Medical record-keeping
- Direct patient care
- HIPAA compliance
Timeline
Caregiver
Honor
10.2022 - 09.2024
Security Guard
Phoenix College Counseling Center
03.2020 - 01.2021
Inbound Call Agent
APS
05.2014 - 01.2018
Diploma - Medical Assisting
Brookline College
Diploma -
Washington High School