Marissa Palmarez
Rosenberg,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
7
7
years of professional experience
Work History
Event Coordinator Goodnight Events
Lyndsey Goodnight
Houston, TX
12.2021 - Current
- Organize all details leading up to wedding to better help bride and groom
- Forming attentive timelines for day of wedding
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
Lead Customer Service Representative
David’s Bridal
Sugarland , TX
04.2020 - Current
- Entrusted key-holder to open and close store
- Welcomed, greeted and assisted guests in high-traffic store
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member
- Responded to customer calls and emails to answer questions about products and services
- Trained, oversaw and mentored new team members to strengthen performance and job expertise
Dress Specialist
David’s Bridal
Sugarland, TX
08.2019 - 03.2020
- Highest performing dress specialist in sales for every month
- Offered professional, friendly and engaging service
- Created stunning displays to capture customer attention and increase sales
Customer Service Representative (CSR)
David’s Bridal
Sugarland, TX
04.2017 - 08.2019
- Maintained excellent attendance record, consistently arriving to work on time
- Carried out day-to-day duties accurately and efficiently
- Worked with customers to understand needs and provide excellent service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Sales Representative
Vans
Sugarland, TX
10.2018 - 12.2018
- Increased sales by offering advice on purchases and promoting additional products
- Exceeded goals for new consumers
Education
Bachelor of Arts - Hotel And Restaurant Management
University of Houston
Houston, TX05.2022
Skills
- Multitasking Abilities
- Organization and Time Management
- Planning and Coordination
- Teamwork and Collaboration
- Dependable and Responsible
- Active Listening
- Flexible and Adaptable
- Self-Motivated
Affiliations
National Association of Catering and Events
Bridal Show Extravaganza Representative
Social Media Marketing Manager
Timeline
Event Coordinator Goodnight Events
Lyndsey Goodnight
12.2021 - Current
Lead Customer Service Representative
David’s Bridal
04.2020 - Current
Dress Specialist
David’s Bridal
08.2019 - 03.2020
Sales Representative
Vans
10.2018 - 12.2018
Customer Service Representative (CSR)
David’s Bridal
04.2017 - 08.2019
Bachelor of Arts - Hotel And Restaurant Management
University of Houston
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