Marissa Pena
Salem,OR
Summary
Very friendly and approachable while enhancing workplace safety and guest satisfaction at Spirit Mountain Casino. Skilled in crisis management and customer engagement, I've contributed to creating a secure and welcoming environment. Fluent in English and Spanish, I prioritize helping guests. I work well with others and like to learn new things through safety and effective communication.
Overview
20
20
years of professional experience
Work History
Guest Safety Specialist 1
Spirit Mountain Casino
Grand Ronde, OR
06.2024 - 08.2024
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Wrote reports outlining safety issues and potential correction options.
- Gathered information, prepared reports, and drafted correspondence related to cases.
Room Attendant
Spirit Mountain Casino
Grand Ronde, OR
09.2021 - 12.2023
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
Front Desk Receptionist RV Park
Spirit Mountain Casino
Grand Ronde, OR
12.2022 - 06.2023
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Caregiver
Visiting Angels
Newberg, OR
02.2014 - 03.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Caregiver/Med Tech
Avamere
Newberg, OR
09.2008 - 04.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Cashier
Taco Bell
Newberg, OR
04.2004 - 07.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associates - General Studies
Chemeketa Community College
Salem, ORDiploma -
Newberg High School
Newberg, OR06.2007
Skills
- Fluent in English and Spanish
- Incident Reporting
- Report writing skills
- Documentation
- Personal Protective Equipment
- Investigations
- Occupational safety
- Friendly
- Customer satisfaction oriented
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Sensitive information handling
- Guest Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Safety Specialist 1
Spirit Mountain Casino
06.2024 - 08.2024
Front Desk Receptionist RV Park
Spirit Mountain Casino
12.2022 - 06.2023
Room Attendant
Spirit Mountain Casino
09.2021 - 12.2023
Caregiver
Visiting Angels
02.2014 - 03.2016
Caregiver/Med Tech
Avamere
09.2008 - 04.2011
Cashier
Taco Bell
04.2004 - 07.2006
Associates - General Studies
Chemeketa Community College
Diploma -
Newberg High School