MARISSA COUTTS
Oregon School District
Chana,IL
1
Language
2027
years of professional experience
Knowledgeable Patient Access Specialist with solid foundation in patient access operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experienced with patient registration, insurance verification and managing patient inquiries. Detail-oriented with a clear understanding of HIPAA rules and insurance protocols.
Work History
Special Education Paraprofessional
- Supported students with disabilities during classroom activities, reinforcing instruction and individualized learning goals.
- Assisted certified staff with behavior management, redirection, and implementation of positive support strategies.
- Prepared instructional materials and adapted assignments to match student needs and accessibility requirements.
- Supervised students during transitions, meals, recess, and other non-classroom settings to maintain safety.
- Facilitated one-on-one and small-group support for reading, math, and functional skills practice.
- Communicated student concerns and achievements clearly to teachers, specialists, and support personnel.
- Maintained confidentiality while supporting IEP accommodations, classroom routines, and student independence.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
RECESS AIDE
2 Years 3 Months- Maintained safe recess environment by supervising student play and promoting positive social interactions.
- Enforced playground rules and encouraged respectful behavior among children.
- Responded quickly to minor injuries and followed school safety procedures.
- Supervised students during recess to maintain safe, orderly playground environment.
- Facilitated smooth transitions between classroom instruction and outdoor playtime by efficiently managing student movement and expectations.
DEPUTY CLERK
9 Months- Processed court filings and maintained accurate case records in clerk management system.
- Prepared docket entries, notices, and hearing documents for timely court proceedings.
- Assisted public with case inquiries, payments, and document requests with professionalism.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
PHLEBOTOMIST
1 Year 3 Months- Verified patient identity and prepared specimens for accurate venipuncture collections
- Collected blood samples using sterile technique while following infection control standards
- Prioritized draw assignments based on patient needs, STAT orders, and unit workflow
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
PHLEBOTOMIST
9 Months- Executed venipuncture for blood specimen collection using various methods, ensuring quality samples for accurate testing.
- Ensured patient safety through strict adherence to infection control, sharps disposal, and biohazardous waste protocols.
- Administered therapeutic phlebotomy procedures in accordance with physician orders, contributing to patient care and treatment outcomes.
- Labeled and transported specimens according to laboratory protocols and chain-of-custody requirements
- Explained collection procedures to patients and reduced anxiety through clear, professional communication
RECEPTIONIST/ SCHEDULER
7 Months- Greeted patients and visitors, directing them to appropriate departments with professionalism and courtesy.
- Answered multi-line phone calls, routed inquiries, and relayed messages accurately to clinical staff.
- Coordinated with nursing staff to process and direct patients to appropriate departments.
- Processed co-payments and out-of-pocket charges, ensuring accurate and timely financial transactions.
- Handled confidential information carefully, following hospital privacy and documentation procedures.
- Assisted with check-in and check-out processes, ensuring smooth patient intake and departure.
- Managed multiple tasks and met time-sensitive deadlines.
ONLINE GROCERY
2 Years 3 Months- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
SHOE SALESMEN
2 Years 3 Months- Greeted customers and identified footwear needs through attentive product questions and fit recommendations.
- Measured feet and verified sizes to improve comfort, accuracy, and customer satisfaction.
- Processed sales transactions, exchanges, and returns accurately at point-of-sale system.
- Replenished merchandise and organized stockroom inventory to maintain product availability.
- Accurately handled cash, card and check transactions to balance computerized register.
- Developed strong rapport with customers by listening attentively to their concerns and preferences when suggesting products.
- Assisted in training new staff members on company policies, procedures, product offerings.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
- Strengthened customer relationships with exceptional service, leading to increased repeat business.
- Performed opening and closing procedures of mall-based store to secure products and employee safety.
Education
Phlebotomy Certificate - Phlebotomy
- High school diploma
- Phlebotomy training program
- NHA Certified
- Clinical experience
High School Diploma - GENERAL EDUCATION
- General Education
- Ranked in top half of class
- Athlete
Skills
HIPAA compliance
Appointment scheduling
Medical terminology
Exceptional communication
Multitasking and organization
Phone and email etiquette
Friendly and outgoing
Time management
Multitasking
Languages
English
Native or Bilingual
Timeline
RECESS AIDE
OREGON ELEMENTARY SCHOOL
08.2023 - 11.2025Read More
DEPUTY CLERK
OGLE COUNTY CIRCUIT CLERK
04.2022 - 01.2023Read More
PHLEBOTOMIST
NORTHWESTERN MEDICINE
12.2020 - 03.2022Read More
PHLEBOTOMIST
CGH HOSPITAL
03.2020 - 12.2020Read More
RECEPTIONIST/ SCHEDULER
KSB HOSPITAL
12.2018 - 07.2019Read More
ONLINE GROCERY
WALMART
09.2016 - 12.2018Read More
SHOE SALESMEN
BERGNERS
09.2014 - 12.2016Read More
Special Education Paraprofessional
Oregon School District
2025 - CurrentRead More
Sauk Valley Community College
Phlebotomy Certificate from Phlebotomy
Read More
OREGON HIGH SCHOOL
High School Diploma from GENERAL EDUCATION
Read More