Marissa Pettus
Fort Mohave,USA
Summary
Dedicated and results driven Assets Protection Manager skilled in implementing proactive security measures that minimize loss, reduce fraud, protect company assets, manage and lead an effective team, while ensuring regulatory compliance and a safe environment.
Overview
11
11
years of professional experience
Work History
Executive Team Leader – Assets Protection
Target
Omaha, NE
11.2020 - 07.2022
- Directed a team in managing store-wide safety, security, and theft prevention operations.
- Implemented strategic shortage-reduction initiatives, significantly decreasing merchandise loss.
- Trained and developed team members on safety procedures, theft deterrence, and emergency protocols.
- Partnered with law enforcement and internal teams for investigations and incident resolutions.
- Led daily safety briefings and operational assessments, maintaining compliance with corporate standards.
Online Engagement Specialist
Thrasher Foundation Repair
Papillion, NE
11.2020 - 09.2021
- Handle 100+ calls daily, including scheduling new customers, retrieving customer data, processing payments, and de-escalating upset customers.
- Trained new employees on best practices.
- Responded to customer concerns from social media sites, email, and web chats.
- Maintained the top performer for Customer Care 4 months in a row.
- Responded to customer concerns and issued refunds as necessary.
- Enrolled customers and processed payment information over the phone.
- Created 'How to Guides' and 'Best Practice Sheets' for the team.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Troubleshot with customers regarding their systems.
- Scheduled service technician repair appointments at customer request.
- Updated customer accounts and i360 with latest details to support accuracy and efficiency in future interactions.
Asset Protection Specialist
Target
Hesperia, CA
07.2017 - 10.2018
- Monitored store via CCTV and in-person surveillance to detect theft and safety violations.
- Conducted investigations, detained suspects, and coordinated with local law enforcement.
- Produced detailed reports with video evidence and incident documentation.
- Reviewed high-theft inventory daily to assess and reduce shrinkage.
- Provided guest assistance for product concerns and safety issues.
Customer Service Associate
The Home Depot
Apple Valley, CA
06.2013 - 11.2014
- Delivered excellent customer service, assisting with product inquiries and orders.
- Handled cash transactions and managed POS systems efficiently.
- Contributed to sales goals and promoted store credit options.
- Assisted customers with inquiries and product information efficiently.
- Resolved customer complaints using effective communication techniques.
- Trained new associates on customer service protocols and procedures.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Restaurant Team Member
Panera Bread
Victorville, CA
12.2012 - 01.2014
- Prepped and restocked food items; ensured efficient kitchen operations.
- Consistently followed all safety, food, and cash handling protocols.
- Maintained cleanliness and organization of dining and kitchen areas.
- Handled cash transactions and processed payments accurately.
- Upsold menu items to enhance customer dining experience.
- Supported training of new staff on company protocols and procedures.
- Provided exceptional service to high volume of daily customers.
Restaurant Team Member
Baker’s Drive-Thru
Victorville, CA
06.2011 - 01.2014
- Provided fast and friendly service during high-volume hours.
- Maintained cleanliness and organization of dining room and meal prep areas.
- Trained new team members on restaurant policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Monitored food safety practices to ensure compliance with health regulations.
Education
Associate’s Degree - Business
Metropolitan Community College
Omaha, NEHigh School Diploma -
Hesperia High School
Hesperia, CASkills
- Asset Protection
- CCTV Surveillance
- Investigation and Incident Reporting
- Team Leadership and Mentorship
- Conflict Resolution/ De-escalation
- 15 years in Customer Service
- Law Enforcement Liaison
- POS Systems
- Cash Handling Systems
- Guard Card Certified
Timeline
Executive Team Leader – Assets Protection
Target
11.2020 - 07.2022
Online Engagement Specialist
Thrasher Foundation Repair
11.2020 - 09.2021
Asset Protection Specialist
Target
07.2017 - 10.2018
Customer Service Associate
The Home Depot
06.2013 - 11.2014
Restaurant Team Member
Panera Bread
12.2012 - 01.2014
Restaurant Team Member
Baker’s Drive-Thru
06.2011 - 01.2014
Associate’s Degree - Business
Metropolitan Community College
High School Diploma -
Hesperia High School