Jessica Liu
San Jose,CA
Summary
Optimistic learner eager to contribute to team success through hard work. Excelled in team performance, reducing asset loss, and enhancing security protocol. Detail-oriented team player with excellent interpersonal strengths. Motivated to learn, grow, and excel in the career wanting to pursue. Experienced in meeting customer demands with a diligent and empathetic mindset. Successful in achieving organizational goals while working in a team environment.
Overview
2
2
years of professional experience
Work History
Executive Team Leader - Assets Protection
Target
03.2024 - Current
- Played an integral role in crisis management planning efforts, ensuring preparedness for various emergency situations such as natural disasters or criminal activity threats.
- Improved team performance by providing comprehensive training in security protocols, risk management, and emergency response procedures.
- Managed a team of security professionals, ensuring their ongoing development through targeted coaching and mentoring initiatives.
- Reduced asset loss by conducting thorough investigations, identifying vulnerabilities, and recommending corrective actions.
- Maintained detailed records of all incidents, investigations, and resolutions to ensure proper documentation for future reference.
- Optimized resources utilization by regularly reviewing staffing levels, equipment availability, and allocation schedules to maintain optimal coverage.
- Created a culture of accountability within the organization by consistently monitoring performance metrics and taking corrective action when needed.
- Boosted employee awareness of potential risks by delivering regular presentations on best practices in store safety and loss prevention techniques.
- Built cross-functional relationships with business partners to reduce losses.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Assets Protection Executive Intern
Target
06.2023 - 08.2023
- Provide a safe and secure environment for our team members and guests.
- Build close connections with the Asset Protection team, team members, and leaders within different departments.
- Demonstrate a culture of ethical conduct, accountability and safety through clear expectations.
- Identify theft, shortage risks and trends in key areas and work with other leaders to develop solutions that will reduce theft and shortage and drive profitable sales.
- Manage and support the prevention, identification and resolution of internal and external theft/fraud incidents and investigations.
- Drive physical security and safety processes; lead by example the safety culture in the store by recognizing safe behaviors and identifying and resolving safety hazards.
Fast Track Claims Adjuster Intern (Remote)
American Family Mutual Insurance Company, S.I.
05.2022 - 08.2022
- Interview claimants, claimant carriers, and insureds to determine relevant claim information.
- Utilize time management, organizational skills, writing and communication skills.
- Prepare summaries of damage, payments and policy coverage.
- Gather and evaluate evidence with ultimate goal of creating positive outcomes for client's claims.
- Review police reports to gather and update accurate information.
- Complete required investigations on referred files in a timely manner.
Education
Bachelor of Science - Justice Studies, Minor in Forensic Studies
San Jose State University
San Jose, CA12.2023
Skills
- Excel, PowerPoint, Slides, Google Docs, Microsoft Word, Outlook, Adobe Express proficiency
- Teamwork
- Time Management
- Empathy
- Attention to Details
- Patient
- Perseverance
- Active Listening
- Communication
- Asset Protection Policies
- Security management
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Executive Team Leader - Assets Protection
Target
03.2024 - Current
Assets Protection Executive Intern
Target
06.2023 - 08.2023
Fast Track Claims Adjuster Intern (Remote)
American Family Mutual Insurance Company, S.I.
05.2022 - 08.2022
Bachelor of Science - Justice Studies, Minor in Forensic Studies
San Jose State University