Marissa Poindexter
San Antonio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Human Resources Intern
NSTEM
08.2024 - 12.2024
- Developed strong written and verbal communication skills.
- Monitored the progress of interns throughout the offboarding process, gathering feedback and guidance as necessary.
- Skilled at working independently and collaboratively in a team environment.
- Implement Exit Interviews to gather Intern experiences to improve NSTEM's departments.
- Gained valuable experience working within a specific department, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Customer Service Representative
Gardens Alive
02.2023 - 01.2024
- Actively managed customer inquiries regarding company products and order status via email and phone
- Develop and maintain a comprehensive knowledge base of Gardens Alive products and services to provide accurate and timely information to customers, enhancing their overall experience and increasing brand loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Firstsource Solutions
11.2022 - 01.2023
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Demonstrate excellent conflict resolution skills by effectively de-escalating customer issues and finding satisfactory resolutions, thereby ensuring high customer retention rates and positive brand reputation for the employer
- Maintaining a professional and positive attitude while handling complex customer inquiries and providing personalized solutions to enhance customer experience and loyalty
- Utilize strong attention to detail and analytical skills to ensure accurate verification of patients' benefits enrollment and plan status, contributing to high customer satisfaction and loyalty for Firstsource Solutions.
Customer Service Representative
Activus Connect
01.2021 - 05.2021
- Engage in active listening to understand the customer's needs and provide tailored solutions that exceed their expectations
- Consistently demonstrate empathy and active listening skills to ensure customers feel heard and valued during every interaction, ultimately fostering strong customer loyalty and satisfaction
- Create a positive and memorable customer experience by demonstrating empathy and building rapport with each caller
- Maintain a professional and upbeat attitude, even during challenging customer interactions, to ensure a positive company image and customer satisfaction.
Customer Service Representative
Concentrix
09.2020 - 01.2021
- Consistently meet or exceed customer service performance metrics, such as call resolution time, customer satisfaction scores, and response times, to ensure a high level of service quality and customer satisfaction
- Maintain a positive and professional attitude during interactions with customers to enhance the company's reputation for exceptional customer service and increase customer loyalty
- Maintain a strong knowledge of products and services to provide accurate and valuable information to customers, increasing customer satisfaction and brand loyalty
- Act as a brand ambassador for Concentrix by embodying the company's values and mission in every customer interaction, sparking enthusiasm and loyalty among customers and reinforcing the brand's positive image in the market.
Education
Associate's in Human Resource Management - Business
San Antonio College
05.2025
Certificate -
Martinsburg College
03.2021
High School Diploma -
East Central High School
06.2015
Skills
- Clear and Effective Communication
- Empathetic and Patient
- 50 WPM Email Communications
- Computer Proficiency
- Adaptability
- Conflict Resolution
- Organizational Skills
- Customer Retention
- Problem Identification
- Creative Problem-solving
- Data Entry
- File Management
- HRIS knowledge
- Remote Conferencing and Communication
Timeline
Human Resources Intern
NSTEM
08.2024 - 12.2024
Customer Service Representative
Gardens Alive
02.2023 - 01.2024
Customer Service Representative
Firstsource Solutions
11.2022 - 01.2023
Customer Service Representative
Activus Connect
01.2021 - 05.2021
Customer Service Representative
Concentrix
09.2020 - 01.2021
Certificate -
Martinsburg College
High School Diploma -
East Central High School
Associate's in Human Resource Management - Business
San Antonio College
Similar Profiles
Marissa CharlesMarissa Charles
HR Recruiter Intern at NSTEMHR Recruiter Intern at NSTEM
Joshua StevensonJoshua Stevenson
Onboarding Specialist Internship at NSTEMOnboarding Specialist Internship at NSTEM
Marissa PoindexterMarissa Poindexter
Human Resources Intern at NSTEMHuman Resources Intern at NSTEM
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror
David WinklerDavid Winkler
Maintenance Mechanic at Aisin USAMaintenance Mechanic at Aisin USA