Marissa Powers
Rochester,NY
Summary
Dedicated professional seeking a role focused on delivering compassionate care and advocacy for diverse populations. Committed to fostering inclusive environments that empower individuals and enhance well-being. Proven ability to build strong relationships and effectively communicate with clients from various backgrounds. Passionate about making a positive impact through tailored support and advocacy initiatives.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Program Manager
Right At School LLC
09.2026 - 09.2026
- Implemented process improvements for enrollment, attendance, and participant tracking.
- Supported curriculum delivery through structured enrichment activities and age-appropriate engagement.
Crisis Interventionist I
MHMR (My Health My Resources) of Tarrant County
05.2024 - 08.2026
- Assessed behavioral health crises, determined risk levels, and implemented immediate de-escalation interventions.
- Monitored client safety, escalated high-risk cases, and facilitated referrals to appropriate treatment services.
- Provided trauma-informed guidance to families, caregivers, and clients during high-stress behavioral emergencies.
- Developed person-centered intervention strategies to support stabilization and reduce unnecessary hospitalization.
- Documented crisis contacts, safety plans, and disposition outcomes in electronic behavioral health records.
Intake Specialist
Perimeter Healthcare
04.2025 - 11.2025
- Evaluated incoming patient information to determine placement needs and ensure appropriate level of care.
- Coordinated patient intake, verifying demographics, insurance, and clinical documentation for accurate admissions processing.
- Collaborated with multidisciplinary teams to streamline referral review and admission readiness.
- Maintained compliant records throughout intake workflow, supporting confidentiality and regulatory standards.
Case Manager
True Mental Health
08.2023 - 05.2024
- Coordinated individualized case plans, linking clients with behavioral health, housing, and community resources.
- Documented service encounters, progress notes, and compliance records in electronic case management systems.
- Monitored client progress, adjusted support strategies, and escalated concerns requiring clinical intervention.
- Advocated for client access to benefits, crisis services, and continuity of care across agencies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
SUD/PsychoEd Clinician
IPS (Integrated Psychotherapeutic Services)
06.2023 - 07.2023
- Conducted substance use and related group therapy sessions to facilitate skill development, coping strategies, and emotional processing among participants.
Housing & Community Based Counselor
The Center For Youth Services
05.2022 - 06.2023
- Provided case management, individual, and group counseling support for youth at risk or actively struggling with stable housing and educational success, including assessments of food insecurity, abuse or neglect, and risk-taking behaviors such as substance use, sex trafficking, and gang-related violence.
- Evaluated client needs and mentored youth in creating their individual goals and plans.
- Documented case notes, progress updates, and service plans in compliance with confidentiality standards.
- Facilitated conflict resolution and provided family counseling sessions to improve parent/child relationships and encouraged collaboration to resolve issues.
- Partnered with families, case managers, academic teams, child protective services, juvenile justice system, youth mentors, mental health, and other medical providers to enable whole-system support.
- Researched and identified appropriate community resources and referrals based on the youth’s individual needs.
- Educated clients on available community resources, fostering a sense of empowerment and self-sufficiency.
- Monitored risk factors and responded to crisis situations using trauma-informed intervention techniques.
- Guided clients in developing skills and strategies for dealing with problems.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the organization.
- Participated in ongoing professional development trainings to strengthen professional knowledge, remain current on evidence-based best practices, and enhance cultural competency when working with youth and families from diverse backgrounds.
Caregiver
All American Home Care
07.2018 - 06.2023
- Provided personal care support with bathing, grooming, dressing, and safe mobility assistance.
- Maintained a clean and safe living space through light housekeeping and laundry.
- Displayed trust and professionalism through compassionate communication and respect of client's privacy and autonomy.
- Assisted client with activities of daily living, promoting independence and growth.
- Engaged client in meaningful conversation, socialization, and exercise to improve their overall quality of life.
Respite Instructor and Comhab
Heritage Christian Services
06.2021 - 07.2022
- Assisted client in completing daily living skills, hygiene, nutrition, as well as transitions inside and outside the home.
- Offered educational and recreational activities that promoted exploration, communication, creativity, pleasure and community engagement.
- Supported client in developing appropriate social interactions, decision-making skills, and positive behavioral patterns by modeling and providing praise.
- Improved client's progress by utilizing clear communication, praise, and challenging the client as appropriate.
- Promoting emotional regulation, teaching and reinforcing coping strategies, and utilizing appropriate de-escalation techniques during moments of emotional distress and aggression.
- Maintained a calm, supportive, and safe environment while helping client manage challenging behaviors, regain emotional stability, and develop positive self-regulation skills.
Respite Instructor
People Inc.
08.2016 - 06.2021
- Assisted students in safe transitions from school to program and then program to their parents at time of pick up.
- Offered educational and recreational activities that promoted exploration, communication, creativity, pleasure and social engagement.
- Supported students in developing appropriate social interactions, decision-making skills, and positive behavioral patterns by modeling and providing praise.
- Utilized appropriate de-escalation techniques during moments of emotional distress and aggression.
- Maintained a calm, supportive, and safe environment for both students and staff.
- Provided assistance with feeding, hygiene, and other daily living tasks.
- Maintained accurate documentation and participated in daily communication with parents to keep them informed of their child's mood, needs, and behaviors.
Cashier and front-end customer service lead
Tops Markets
01.2013 - 01.2017
- Processed customer transactions accurately using POS systems and handled cash, credit, and coupon payments.
- Delivered courteous service while answering customer questions and directing shoppers to store departments.
- Balanced cash drawers and prepared end-of-shift reports following store procedures.
- Trained new cashiers on register procedures, customer service, and lane efficiency expectations.
- Supervised and supported fellow cashiers by coordinating daily responsibilities, providing relief, assisting with customer service concerns, and ensuring efficient checkout operations.
Education
Bachelor of Science -
Hilton High School
Hilton01-2015
Bachelors of Science - Psychology major, Women & Gender studies minor
SUNY Brockport
Brockport05-2022
Associates of Arts - Education
Monroe Community College
Rochester01-2019
Skills
- Crisis Intervention & De-escalation
- Trauma-Informed & Person-Centered Care
- Mental Health & Substance Use Support
- Suicide & Self-Harm Prevention
- Harm Reduction & Overdose Prevention
- Motivational Interviewing
- Emotional Regulation & Behavioral Support
- Psychosocial Assessments & Treatment Planning
- CANS/ANSA Assessments
- Group Facilitation & Psychoeducation
- Medication-Assisted Treatment (MAT) Awareness
- Youth & Family Advocacy
- Runaway & Homeless Youth Services
- Positive Youth Development
- LGBTQ Affirming Services
- Independent Living & Life Skills Development
Clinical
Youth, family & community services
- Housing Navigation & Resource Referrals
- Foster Care & Child Welfare Support
- Human Trafficking & Gang Prevention
- Community Outreach & Engagement
- Family & Educational Support
- Case Management & Service Coordination
- Client Advocacy & Systems Navigation
- Interagency & Multidisciplinary Collaboration
- Intake, Triage & Client Assessments
- Treatment Planning & Progress Monitoring
- Documentation & Record Management
- Community Resource Coordination
- Crisis Response & Safety Planning
- Confidentiality & Professional Ethics
- Leadership, Teamwork & Communication
- Populations Served: At-risk youth, LGBTQ community, individuals with disabilities, justice-involved youth, Individuals Experiencing Housing Instability, youth & adults with co-occurring mental health and substance use disorders
Case management
Languages
Spanish
Professional Working
ASL
Limited Working
Professional References
References available upon request
Timeline
Program Manager
Right At School LLC
09.2026 - 09.2026
Intake Specialist
Perimeter Healthcare
04.2025 - 11.2025
Crisis Interventionist I
MHMR (My Health My Resources) of Tarrant County
05.2024 - 08.2026
Case Manager
True Mental Health
08.2023 - 05.2024
SUD/PsychoEd Clinician
IPS (Integrated Psychotherapeutic Services)
06.2023 - 07.2023
Housing & Community Based Counselor
The Center For Youth Services
05.2022 - 06.2023
Respite Instructor and Comhab
Heritage Christian Services
06.2021 - 07.2022
Caregiver
All American Home Care
07.2018 - 06.2023
Respite Instructor
People Inc.
08.2016 - 06.2021
Cashier and front-end customer service lead
Tops Markets
01.2013 - 01.2017
Associates of Arts - Education
Monroe Community College
Bachelors of Science - Psychology major, Women & Gender studies minor
SUNY Brockport
Bachelor of Science -
Hilton High School