Marissa Pullins
Maryville,TN
Summary
Result-oriented professional with a Bachelor's in Psychology and an MBA, combining strong interpersonal insight with business. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Services Coordinator
Autism Learning Partners
02.2024 - Current
- Scheduling coordinator for the state of Georgia
- Responsible for managing 150+ clients and their schedules
- Coordinate the Client’s, Supervisors’, Trainers’, and the Technicians’ schedules for all weekly sessions
- Manage administrative duties and all communications with families
- Remote
Registered Behavior Technician
Autism Learning Partners
Greensboro, NC
11.2023 - 08.2024
- Provided 1:1 therapy for (3) nonverbal/dual diagnosis children with ASD
Regional Pricing Analyst
Mack Trucks
Greensboro, NC
04.2023 - 11.2023
- Manage Southeast US and Western Canada sales regions
- Critical analysis on truck deals, gathering previous history and calculating sales assistance
- Intense focus on Excel for analysis, tracking, margins, and pricing
- Interdepartmental collaboration for comparing specifications of vehicles and crosschecks with Volvo
Parts Coordinator
Volvo Group North America
Greensboro, NC
09.2019 - 04.2023
- Inbound/Outbound calls and emails to dealers
- Communication and organizing deliveries from Parts Distribution Centers
- Handled special tasks related to dealers’ account management
- Responsible for training new hires/facilitating visitors
- Fast paced, supply-chain environment
Director of Training
Double Dogs, LLC
Knoxville, TN
12.2016 - 07.2019
- Screened all applicants for interviews
- Organized training and orientations
- Handled all tests and administrative tasks related to new hires
National Account Representative
Elavon
Knoxville, TN
02.2014 - 12.2016
- Large-scale outbound conference Q&A calls
- In-depth corporate-level training sessions via Webex and teleconference
- Handled all beta testing for new programs
Education
Master’s - Business Administration, Change Management
Tusculum College
Knoxville, TN04.2016
Bachelor of Arts and Sciences - Psychology, Art with Concentration in Ceramics
Maryville College
Maryville, TN05.2011
Skills
- Scheduling and planning
- Customer relations
- Client relationship building
- Time management expertise
- Strong work ethic
- Exceptional customer service
- Special needs client assistance
- Special needs advocacy
Certification
CPR Certified
Timeline
Client Services Coordinator
Autism Learning Partners
02.2024 - Current
Registered Behavior Technician
Autism Learning Partners
11.2023 - 08.2024
Regional Pricing Analyst
Mack Trucks
04.2023 - 11.2023
Parts Coordinator
Volvo Group North America
09.2019 - 04.2023
Director of Training
Double Dogs, LLC
12.2016 - 07.2019
National Account Representative
Elavon
02.2014 - 12.2016
Bachelor of Arts and Sciences - Psychology, Art with Concentration in Ceramics
Maryville College
Master’s - Business Administration, Change Management
Tusculum College