Marissa Rackley
Bonner Springs,KS
Summary
Accomplished professional with 12 years in client relationship management, sales, and operations. Expertise in communication, multitasking, and problem-solving facilitates strong partnerships with clients and leadership. Focused on delivering high-level executive and administrative support by utilizing extensive customer-facing and operational experience.
Overview
12
12
years of professional experience
Work History
Luxury Sales Associate
NFM, Nebraska Furniture Mart
Kansas City, KS
12.2022 - Current
- Guided customers in selecting high-end appliances, enhancing their purchasing experience.
- Cultivated strong customer relationships through exceptional service, fostering loyalty and repeat business.
- Engaged customers in meaningful conversations and advised on trends, strengthening relationships and contributing to overall sales growth.
- Assisted customers in purchasing decisions by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
- Processed sales transactions accurately using point-of-sale systems.
- Resolved customer complaints in an efficient and timely manner.
- Educated clients on product care and maintenance for longevity.
- Engaged in continuous training to improve sales techniques and product knowledge.
- Collaborated with team members to achieve sales goals.
Retail Sales Associate
NFM, Nebraska Furniture Mart
Kansas City, KS
10.2014 - 12.2022
- Assisted customers in product selection and provided exceptional service.
- Educated customers about product features and benefits during interactions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed transactions accurately using point-of-sale systems.
- Cross-sold products and services to increase average transaction value.
- Trained new associates on store policies and customer service standards.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
North Kansas City Highschool
North Kansas City, MOAssociate of Arts -
University of Missouri
Columbia, MOSkills
- Customer relationship management
- Event planning
- Project management
- Calendar management
- Invoice processing
- Excel spreadsheets
- Document preparation
- File organization
- Time management
- Effective communication
- Clear communicator
- Customer Service-oriented
- Interpersonal communication
- Conflict resolution
- Strong problem solver
- Team collaboration
- Training and mentoring
- Self-starter
- Professional and mature
- Proper phone etiquette
- Proofreading
References
References available upon request.
Timeline
Luxury Sales Associate
NFM, Nebraska Furniture Mart
12.2022 - Current
Retail Sales Associate
NFM, Nebraska Furniture Mart
10.2014 - 12.2022
North Kansas City Highschool
Associate of Arts -
University of Missouri