MARISSA RAMIREZ
Grand Prairie
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Remote CSR/SSR
Terminix
04.2021 - Current
- Customer service representative
- Navigate software Salesforce/ mission
- Ensure quality during calls
- Uploading documentation
- Understanding product and services
- Problem solving
Dispatcher
Genesis Global Solutions
09.2020 - 04.2021
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules
- Fostered positive working relationships with customers by responding to questions and concerns
- Created and submitted delivery and DOT logs
- Completed rush deliveries on tight timetables to satisfy customer needs
Delivery Driver
THE DOUGHNUT PEDDLER
05.2019 - 08.2020
- Drove a 12 foot box truck
- Completed all necessary paperwork, including confidential logs
- Confirmed product routes
- Maintained a friendly and courteous demeanor with customers
Technician
Berrett
05.2018 - 05.2019
- Utilizing navigation apps to find the most Optimal route
- Interacting with clients in a professional manner
- Provide customer care and service Chemical use
- Knowledge of pests: Understand the biology, behavior, and habitats of common pests
Technician
Orkin
05.2016 - 05.2017
- Resolve customer complaints
- Records and document all of customer interactions
- Build trustworthy relationships with customers
Lead CSR
Valero LLC
06.2013 - 04.2016
- Respond to questions, concerns and complaints from customers, vendors or clients
- Prioritize important task and manage time efficiently
Sales
Six flags
01.2013 - 12.2013
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Knowing our products inside and out so that you can answer questions
Education
Bachelor's in Art - education
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington, TX01.2021
Diploma - undefined
SOUTH GRAND PRAIRIE HIGH SCHOOL
Grand Prairie, TX01.2013
Skills
- Time management and planning
- Active listening
- Adobe Photoshop
- Adobe Illustrator
- Graphic Design
- Box Truck
- Delivery Driver Experience
- Objection Handling
- Presentation Skills
- Negotiation Skills
- Problem Solving
- Leadership
- Self motivation
- Complaint handling
- Call center experience
- Scheduling
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Remote CSR/SSR
Terminix
04.2021 - Current
Dispatcher
Genesis Global Solutions
09.2020 - 04.2021
Delivery Driver
THE DOUGHNUT PEDDLER
05.2019 - 08.2020
Technician
Berrett
05.2018 - 05.2019
Technician
Orkin
05.2016 - 05.2017
Lead CSR
Valero LLC
06.2013 - 04.2016
Sales
Six flags
01.2013 - 12.2013
Diploma - undefined
SOUTH GRAND PRAIRIE HIGH SCHOOL
Bachelor's in Art - education
UNIVERSITY OF TEXAS AT ARLINGTON
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