Vanessa Yecguanchuy Krey
San Mateo,CA
Summary
Results-oriented professional with a solid track record at San Mateo County Transit District, specializing in process optimization and relationship management. Demonstrated expertise in technical troubleshooting and customer service enhancement, leading to marked improvements in system performance. Known for a high-energy approach and effective problem-solving skills that support team success and operational excellence. Eager to leverage these skills in an IBEW 617 apprenticeship to contribute further to community development.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
San Mateo County Transit District
San Carlos, CA
06.2018 - Current
- Coordinated efforts of geographically dispersed customer support teams.
- Facilitated collaboration with internal teams for on-time solution delivery.
- Recorded customer details and preferences in database.
- Directed callers to appropriate personnel.
- Resolved client issues promptly and professionally.
- Upholding a professional attitude in all telephonic communications.
- Communicated accurate guidelines concerning company operations.
- Maintained records through efficient data entry.
- Executed job duties efficiently using programs including Microsoft Office suite.
- Monitored and documented daily departmental call activities.
- Maintained optimal service standards through ongoing system performance evaluation.
- Recognized critical opportunities for departmental process improvement.
- Effectively addressed challenging customer requests through strategic problem-resolution.
- Attended frequent training sessions on new company offerings.
- Facilitated dialogue with customers to identify needs.
Barista/Shift Supervisor
Starbucks
San Mateo, CA
09.2009 - 06.2018
- Checked operational status of coffee equipment.
- Oversaw safety regulations adherence during training sessions.
- Regularly checked stock levels of essential supplies.
- Maintained ongoing cleanliness and inventory of the work area.
- Provided recommendations based on specific beverage interests.
- Ensured accurate financial transactions with customers.
- Monitored proper implementation of mandated food handling procedures.
- Cleaned work areas before leaving.
- Monitored inventory levels to determine supply needs.
- Upheld corporate policies for scheduled employee breaks.
- Boosted efficiency during high traffic times with additional support.
- Encouraged staff cohesion by promoting teamwork.
- Inspired staff to propose inventive solutions for enriching client experiences.
- Adjusted workforce levels based on analysis of sales data.
- Supported management by creating training resources for onboarding staff.
- Enhanced service to uphold company reputation.
- Oversaw maintenance activities and coordinated necessary fixes.
- Executed waste reduction strategies through meticulous stock management.
- Held regular sessions to gather improvement feedback.
- Defined the required expectations for trainees.
- Ensured prompt delivery by distributing food to service staff.
Education
Some College (No Degree) - Graphic Design
Foothill College
Los Altos, CASkills
- Time Management Planning
- Effective Issue Resolution
- Account Management
- Researching
- Payment Processing Coordination
- Process optimization
- Effective Time Management
- Collaborative Relationship Development
- Steady Disposition
- Task Prioritization
- Flexible Team Contributor
- Technical troubleshooting
- Adaptability and flexibility
- Supply Chain Transport
- Telephone System Coordination
- High-energy attitude
Languages
Spanish
Professional
Timeline
Customer Service Representative
San Mateo County Transit District
06.2018 - Current
Barista/Shift Supervisor
Starbucks
09.2009 - 06.2018
Some College (No Degree) - Graphic Design
Foothill College