Summary
Overview
Work History
Education
Skills
Direction
Languages
Interests
Work Availability
Timeline
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Marissa Reed

San Antonio,FL

Summary

My name is Marissa Reed and I am 20 years young. I started working at the age of 16 at Publix supermarket as a bagger this is where I learned to be outgoing in a fast paced environment. Then continued through highschool where I worked as a sales associate for South Beach Tanning in multiple locations and thrived selling products and demonstrating a love for tanning and creating bonds with each person walking through the doors. I then proceeded to graduate highschool early in December of 2023 and work for Dicks Sporting Goods. It started out as an apparel position but as I was cross trained in different positions we found being up at the front end was where I was meant to be. Helping others is my strong suit on my third month in I became a CSS (customer service specialist) thriving in difficult situations having to address customer needs effectivity but most importantly holding a leadership role where I can help motivate and contribute in any possible way for my team.

Overview

4
4
years of professional experience

Work History

Customer Service Specialist

Dicks Sporting Goods
02.2024 - Current
  • Providing exceptional customer service by identifying and resolving discrepancies and errors within a issue.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
  • Answering calls while also maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing and demonstrating best practices for handling difficult situations and achieving positive outcomes.
  • Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
  • Provided support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.

Sales Associate

South Beach Tanning Salon
08.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business by providing positive first impressions to welcome existing, new, and potential customers.
  • Managed refunds in accordance with store policy while also offering better solutions.
  • Answered customer questions about memberships, time limits, best results, accessories, and merchandise
  • laundry, cleaning, multitasking...

Bagger

Publix Grocery Store
03.2021 - 10.2021
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience during peak covid.
  • Supported inventory management, assisting in restocking shelves during downtime.

Education

High School Diploma -

Palm Beach Atlantic University
West Palm Beach, FL
05-2027

Skills

  • Customer service, good communication skills
  • Customer relations, Relationship building
  • Active listening, Prioritization
  • Product and service solutions
  • Conflict resolution
  • Paperwork processing, Delivery scheduling
  • Service upselling
  • Team development
  • Call experience

Direction

As I love my current job and position I also stride to further my knowledge and career. When choosing the next best opportunity for myself I look for a family feel while also having the ability to grow within a company. As I may start in one position I would hope to then be in a direction to excel and take on more responsibility and learn and grow within the company. 

Languages

English
Native or Bilingual

Interests

My newest hobby consists of reading


I also enjoy acra racing (Nascar) as my family partakes in racing at the events


Lastly finding new and cool places to go on walks


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Specialist

Dicks Sporting Goods
02.2024 - Current

Sales Associate

South Beach Tanning Salon
08.2023 - 01.2024

Bagger

Publix Grocery Store
03.2021 - 10.2021

High School Diploma -

Palm Beach Atlantic University