Marissa Richards
Plantation,FL
Summary
Customer service professional with 10 years of experience in fast-paced hospitality roles. Dependable, approachable, and dedicated to delivering excellent service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Vivace Italian Restaurant & Cocktail Bar
10.2016 - 12.2025
- Built a loyal base of regular and new guests through attentive service
- Recommended menu items and wine pairings to enhance the guest experience
- Maintained accurate and efficient service during high-volume shifts
- Assisted and guided new staff to support smooth daily operations
- Served as a reliable point of contact for guests and team members
Patient Representative
ENT and Allergy Associates of Florida
09.2021 - 03.2023
- Assisted 50+ patients daily with check-in, check-out, and scheduling
- Addressed concerns with professionalism and empathy to improve patient experience
- Coordinated with staff to streamline workflows and reduce wait times
- Maintained accurate and confidential patient records
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL08-2026
Skills
- Customer Service & Guest Relations
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Team Collaboration
Certification
- ServSafe Food Handler Certification
Timeline
Patient Representative
ENT and Allergy Associates of Florida
09.2021 - 03.2023
Server
Vivace Italian Restaurant & Cocktail Bar
10.2016 - 12.2025
Associate of Arts -
Broward College