Marissa Rivera

• Oversee daily guest service operations to ensure high standards of hospitality.
• Train, guide, and support guest service staff to provide excellent customer experiences.
• Handle guest inquiries, complaints, and requests in a timely and professional manner.
• Ensure smooth check-in and check-out processes at the front desk.
• Create and manage staff schedules to ensure adequate coverage during shifts.
• Monitor guest feedback and take action to improve service quality.
• Coordinate with other departments to resolve guest issues quickly.
• Assist in onboarding and training new team members.
• Maintain a clean, welcoming, and well-organized front desk area.
• Ensure compliance with company policies and safety procedures.
• Maintained accurate records of all guest interactions for better understanding of trends and patterns in customer behavior
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

• Prepared a variety of sandwiches and salads according to Subway’s recipes and customer specifications.

• Ensured high standards of food safety and hygiene, including proper handling and storage of ingredients.

• Provided friendly and efficient customer service, addressing any questions or concerns promptly.

• Maintained a clean and organized work area, including sandwich station, dining area, and kitchen.

• Assisted with inventory management, restocking supplies, and placing orders as needed.

• Collaborated with team members to ensure smooth operations during peak hours.

• Trained new employees on food preparation, safety protocols, and customer service best practices.

• Maintained an organized and safe visual room, keeping all visual materials current and up-to-date with seasonal changes.
• Worked with store managers to implement new displays, promotions and store layout changes.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
• Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.