Marissa Rodriguez
Silver City,NM
Summary
Dynamic professional with a proven track record in operational process oversight and exceptional customer service, honed at Fort Bayard Medical Center. Skilled in team management and adaptive programming, I excel in creating impactful, client-centered solutions. Demonstrated success in enhancing client well-being and satisfaction through innovative program development and relationship building. Compassionate professional in therapeutic recreation, known for high productivity and efficient task completion. Specialize in adaptive programming, behavioral intervention strategies, and patient assessment. Excel in communication, empathy, and problem-solving to enhance client well-being and foster positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapeutic Recreational Therapist
Fort Bayard Medical Center
Santa Clara, 88026
11.2021 - Current
- Obtained information from medical records, medical staff, family members and patients to assess capabilities, needs and interests.
- Provided support to clients facing physical or emotional challenges related to illness or disability through recreational activities tailored to meet their needs .
- Implemented therapeutic recreation techniques including goal setting, relaxation techniques, sensory integration exercises and more.
- Created documentation of patient treatment plans, change in treatment, progress and outcome evaluations to facilitate recordkeeping objectives.
- Instructed patients in the use of leisure activities as a means of improving their overall health and wellbeing.
- Coordinated care with patients' family members and caregivers while communicating short and long-range goals.
- Encouraged participation in community activities to foster independence and self-esteem.
- Planned trips and outings that promote socialization and personal growth opportunities for clients.
- Participated in interdisciplinary team meetings to discuss assessment findings, treatment goals and progress updates .
- Provided supervision and guidance to volunteers assisting with recreational therapy sessions.
- Designed creative programs that are both fun and educational for clients of all ages .
- Devised personalized treatment plans, communicated with referring physicians and provided referrals based on patient evaluations.
Receptionist
Creative Work Soulutions
Silver City, NM
12.2020 - 09.2021
- Assisted with special projects assigned by management when required.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments.
- Responded to inquiries from internal staff members regarding office operations.
- Created and organized new client folders.
- Verified information provided by applicants to ensure accuracy.
- Reviewed and entered timesheets from applicants accurately.
Loan Processor
Loan Max
Silver City, NM
03.2018 - 11.2020
- Issues reports for old and new loans based on field inspections of loan sites.
- Maintained long-term relationships with customers to provide best-in-class customer service.
- Upheld complete confidentiality of all submitted information, according to release guidelines.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Checked packages for appropriate documentation.
- I looked over and approved various types of loans.
- Provided quick turnaround times to maintain a fast-paced schedule.
- Processed and managed loan applications efficiently.
Youth Conservation Corpsmember
YCC
Silver City, NM
08.2014 - 12.2017
- Educated landowners and land users about conservation needs, program resources and best-fit plant species.
- Supported fire prevention and suppression goals by building fire breaks and eliminating hazardous brush.
- Evaluated sites and devised strategic plans for rebalancing ecologies with native and non-invasive species.
- Monitored public forest areas for safety and to make sure users were adhering to guidelines.
- Maintained public and private lands for optimal use and implemented fire safety prevention strategies to protect homes, businesses and individuals.
- Cared for seeds, clippings and buds and monitored plantings to cultivate desired harvests.
- Protected vegetation from harm by insects, fungi or diseases through physical and chemical approaches.
- Communicated with general public about fire safety, forest conditions and safe, sustainable ways to use public lands.
- Monitored and enforced rules governing public access to government land, including camping limitations, regulations for vehicle use and fire prevention strategies.
- Used hand saws and power equipment to remove unwanted and diseased trees.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
Walmart
Silver City, NM
04.2017 - 08.2017
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Aldo Leapold High School
Silver City, NM7 2017
Bachelor of Science - Botany
Western New Mexico University
Silver City, NM05-2018
Skills
- Operational Process Oversight
- Accuracy Assessment
- Application Development
- Financial Record Evaluation
- Team management
- Customer service
- Conflict Resolution
- Organization
- Supervision
- First Aid/CPR
- Team building
- Relationship development
- Communications
- Creative expression
- Adaptive programming
- Marketing and promotion
- Fundraising
- Project organization
- Disability awareness
- Activity planning
Education
Silver City, NM,Silver City, NM
Certification
CPR Certified, Defensive Driving, Drivers Licence
Accomplishments
Eco-Monitor, Vice President of School
Timeline
Therapeutic Recreational Therapist
Fort Bayard Medical Center
11.2021 - Current
Receptionist
Creative Work Soulutions
12.2020 - 09.2021
Loan Processor
Loan Max
03.2018 - 11.2020
Customer Service Representative
Walmart
04.2017 - 08.2017
Youth Conservation Corpsmember
YCC
08.2014 - 12.2017
High School Diploma -
Aldo Leapold High School
Bachelor of Science - Botany
Western New Mexico University