Marissa Ryan
Cape Coral
Summary
Dedicated concierge manager with exceptional customer service skills and a focus on enhancing resident experiences. Proven ability to resolve inquiries and build strong relationships with guests and local businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Concierge Manager
Atrium at Liberty Park
Cape Coral
08.2024 - Current
- Managed guest inquiries and provided exceptional customer service.
- Coordinated transportation arrangements for residents and visitors.
- Maintained accurate records of resident requests and services provided.
- Developed relationships with local businesses to enhance resident experiences.
- Trained new staff on concierge procedures and customer service standards.
- Oversaw daily operations of the concierge desk for smooth functionality.
- Assisted residents with special requests to ensure satisfaction and comfort.
- Assisted in developing strategies to increase customer satisfaction ratings and improve overall guest experience.
- Maintained a high level of professionalism while interacting with guests, resolving any issues or complaints promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Offered guests beverages and refreshments upon check-in.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
Education
High School Diploma -
Cape Academy
Cape Coral, FL06-2017
Skills
- Customer service
- Guest relations
- Transportation coordination
- Staff training
- Relationship building
- Complaint resolution
- Attention to detail
- Problem solving
- Effective communication
- Adaptability
- Active listening
- Recordkeeping
- Verbal communication
- [Type] Software Proficiency
- Organizational skills
- Leadership
- Team building
- Friendly, positive attitude
- Training & Development
- Supervision and leadership
- Teamwork and collaboration
Timeline
Concierge Manager
Atrium at Liberty Park
08.2024 - Current
High School Diploma -
Cape Academy