Zanele Pope
Port Saint Lucie,FL
Summary
Highly-motivated team leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills with working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concierge Manager
The Club at Ibis
West Palm Beach, FL
09.2018 - Current
- Conducted training and development sessions for new hires and existing employees.
- Monitored customer feedback and identified areas of improvement in Members and Guest experience.
- Provided guidance and support to team members in order to ensure compliance with operational standards.
- Maintained a high level of professionalism while interacting with guests, resolving any issues or complaints promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed all concierge staff.
- Responsible for staff schedule and payroll.
- Provide Notary Service.
- Set up Events and Dining option on the Club website
Lead Hostess
The Club at Ibis
West Palm Beach, FL
05.2013 - 10.2018
- Greeted Members and Guests upon arrival and provided them with menus.
- Answered Members inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Inspected dining room area for cleanliness before each shift began.
- Communicated any issues or complaints to management in a timely manner.
- Answered phone inquiries to hours of operation and confirm reservations, take takeout orders and respond to service questions.
- Train new team members.
Education
3.0 Continuing Education Units (CEUs)
Florida Atlantic University
Boca Raton, FL06-2024
High School Diploma -
Estcourt Senior Secondary School
South Africa10-1998
Some College (No Degree) - Information Technology
Durban University of Technology
DurbanSkills
- Reservation coordination
- Customer Service
- Excellent Communication
- Strong leadership
- Task Delegation
- Problem-Solving
Languages
English
Professional
Accomplishments
- Employee of the Year - 2016
- Manager of the Quarter Nominee -2023
- Manager of the Quarter Nominee - 2024
Certification
- Pryor Learning Solution - Transitioning to Supervisor .6 CEU (6 contact hours) - Jan 2020
Timeline
Concierge Manager
The Club at Ibis
09.2018 - Current
Lead Hostess
The Club at Ibis
05.2013 - 10.2018
3.0 Continuing Education Units (CEUs)
Florida Atlantic University
High School Diploma -
Estcourt Senior Secondary School
Some College (No Degree) - Information Technology
Durban University of Technology
- Pryor Learning Solution - Transitioning to Supervisor .6 CEU (6 contact hours) - Jan 2020
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