ESRA CAP
New York City,NY
Summary
Dynamic professional with a proven track record in hospitality and culinary services, notably at Hudson Mediterranean Grill. Expert in enhancing guest experiences through exceptional service orientation and interpersonal communications. Excelled in reservation coordination and culinary excellence, significantly improving customer satisfaction. Skilled in team collaboration and effective problem-solving, ready to bring top-tier guest relations and culinary skills to your team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
joly tour
Istanbul, Turkey
08.2018 - 01.2020
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
Line cook
Cockscoom
01.2019 - 01.2020
- Setting up: Making sure everything is set up correctly before starting work
- Stocking: Stocking food items and other supplies
- Preparing: Cutting, chopping, mixing, and preparing sauces
- Cooking: Using various cooking methods, such as grilling, frying, and sautéing, to cook food items to recipes and standards
- Plating: Plating and garnishing cooked item
- Prepare ingredients: Wash, cut, chop, and peel ingredients, and may also marinate meats
- Measure ingredients: Measure ingredients and seasonings to be used in cooking
- Label and stock ingredients: Label and stock ingredients on shelves so they can be organized and easily accessible
- Prepare kitchen tools: Prepare all of the kitchen tools necessary for cooking and cleaning
- Maintain a clean kitchen: Wash dishes, clear up messes, and organize storage areas and shelves
- Follow food safety guidelines: Comply with nutrition and sanitation guidelines
- Assist chefs: Respond to the needs of chefs and other cooking staff
- Complete tasks in order: Complete all tasks in order on the prep
Server
Kazuzha sisha lounge
01.2019 - 12.2019
- Providing a warm welcome for customers
- Receiving food & drink orders (preparing) & serve customer requests to the standards required
- Serving dishes to customers at tables
- Ensuring timely delivery of all food & beverage items to customers
- Understanding menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested
- Answering guest queries in a polite and helpful manner
- Clearing cutlery and dishes away from tables
- Passing food orders through to the kitchen staff promptly
- Checking on customers asking if they are enjoying their meals and service
- Ensuring the food service area is left clean and tidy once all the guests have left
- Relaying, preparing and setting tables for the next guests
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Line Cook
Miami Family Fresh Cafe
Miami, FL
01.2018 - 01.2019
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
LineCook
Hudson Mediterranean Grill
Jersey, NJ
01.2016 - 01.2017
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
Education
GED -
EMU. Continuing Education Center
FamagustaCAE Certificate -
Cambridge Advanced English
Effective Communication Skills Certificate -
Yildiz Teknik University
Culinary Art School -
Eyup Kemal Sevinç
Kadıköy, İstanbulHotel and Restaurant managements -
Uludağ university
Skills
- Greet patrons
- Present menus
- Give suggestions
- Reply to questions
- Order taking
- Relaying orders to kitchen and bar staff
- Preparing specialty foods
- Serving specialty foods
- Assist guests in menu selection
- Provide accurate information
- Provide detailed information
- Recommend beverages
- Entertainment assistance
- Reservation coordination
- Social media networking
- Sales
- Guest reservation management
- Marketing
- Guest relations
- Relationship building
- Office streamlining
- Cultural awareness
- Service orientation
- Team supervision
- Cash handling
- Interpersonal communications
- Front desk support
- Emergency response
- Decision-making
- Community relations
- Housekeeping
- Travel coordination
- Strong work ethic
- Telephone etiquette
- Hospitality service expertise
- Transportation coordination
- Customer service
- Stress management
- Excellent multitasking
- Training and mentoring
- Strong interpersonal skills
- Personal information protection
- Guest experiences
- Accurate record keeping
- Effective problem solving
- Aviation regulations
- Property tour management
- Conflict resolution expertise
- Team collaboration
- Air travel
Hospitalityskills
- Greet patrons, present menus, give suggestions and reply to questions
- Order taking and relaying to kitchen and bar staff
- Preparing and serving specialty foods at tables
- Assist guests in menu selection and provide accurate and detailed information
- Recommend beverages that complement patrons' meals
Roles
- Setting up: Making sure everything is set up correctly before starting work
- Stocking: Stocking food items and other supplies
- Preparing: Cutting, chopping, mixing, and preparing sauces
- Cooking: Using various cooking methods, such as grilling, frying, and sautéing, to cook food items to recipes and standards
- Plating: Plating and garnishing cooked items
- Prepare ingredients: Wash, cut, chop, and peel ingredients, and may also marinate meats
- Measure ingredients: Measure ingredients and seasonings to be used in cooking
- Label and stock ingredients: Label and stock ingredients on shelves so they can be organized and easily accessible
- Prepare kitchen tools: Prepare all of the kitchen tools necessary for cooking and cleaning
- Maintain a clean kitchen: Wash dishes, clear up messes, and organize storage areas and shelves
- Follow food safety guidelines: Comply with nutrition and sanitation guidelines
- Assist chefs: Respond to the needs of chefs and other cooking staff
- Complete tasks in order: Complete all tasks in order on the prep
Certification
- culinarry arts
Languages
English
Professional
Turkish
Professional
References
References available upon request.
Timeline
Line cook
Cockscoom
01.2019 - 01.2020
Server
Kazuzha sisha lounge
01.2019 - 12.2019
Concierge
joly tour
08.2018 - 01.2020
Line Cook
Miami Family Fresh Cafe
01.2018 - 01.2019
LineCook
Hudson Mediterranean Grill
01.2016 - 01.2017
GED -
EMU. Continuing Education Center
CAE Certificate -
Cambridge Advanced English
Effective Communication Skills Certificate -
Yildiz Teknik University
Culinary Art School -
Eyup Kemal Sevinç
Hotel and Restaurant managements -
Uludağ university