Debbinique McBride
Ewing,NJ
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
13
13
years of professional experience
Work History
Concierge
Capital Health Regional Medical Center
Trenton, NJ
07.2020 - Current
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Mentor
Family Transition Support Service
Hamilton, NJ
02.2019 - 06.2020
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Assisted youth with homework assignments, sports and fitness, art and literacy.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Planned, developed and implemented strategies to convey information with key decision makers.
Addiction Counselor
Destiny Place
Ewing, NJ
03.2016 - 05.2018
- Developed patient care plans and documented progress toward goals.
- Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
- Assessed and treated patients through [Type] addictions, making referrals for comorbid conditions.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
Residential Counselor
Legacy Treatment Services, Resident Safety
Hainesport, NJ
10.2014 - 04.2017
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
TES
Trenton Psychiatric Hospital
Trenton, NJ
09.2013 - 10.2014
- Managed operational documents and produced and reports detailing activities.
- Developed relationships and communicated with clients to explain proposals, present research findings or discuss project status.
Customer Service Representative
New Jersey Family Care
Hamilton, NJ
04.2009 - 11.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.1999
Skills
- Problem Anticipation and Resolution
- Greet Guests
- Judgment and Decision-Making
- Emergency Situations
- Critical Thinking
Accomplishments
Certified Public Notary
Timeline
Concierge
Capital Health Regional Medical Center
07.2020 - Current
Mentor
Family Transition Support Service
02.2019 - 06.2020
Addiction Counselor
Destiny Place
03.2016 - 05.2018
Residential Counselor
Legacy Treatment Services, Resident Safety
10.2014 - 04.2017
TES
Trenton Psychiatric Hospital
09.2013 - 10.2014
Customer Service Representative
New Jersey Family Care
04.2009 - 11.2013
High School Diploma -
Trenton Central High School
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