Marissa Salazar
Baton Rouge,LA
Summary
Dynamic and results-oriented professional with extensive experience at Starbucks, adept in inventory management and conflict resolution. Demonstrated ability to enhance customer satisfaction and streamline operations. Excelled in training and mentoring, showcasing strong leadership and customer-oriented skills. Proven track record of fostering positive work environments and resolving customer concerns efficiently.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2023 - Current
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
09.2022 - 10.2023
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Camp Counselor
Cactus Day Camp
06.2019 - 07.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Lifeguard/Swim Instructor
City Of Phoenix Aquatics
05.2016 - 07.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Lifeguard
Cactus Day Camp
06.2018 - 07.2018
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Assisted in organizing and implementing recreational activities and programs.
Skills
- Customer-Oriented
- Inventory Control
- Conflict resolution techniques
- Policy Enforcement
- Training and mentoring
- Inventory control and record keeping
- Cash handling expertise
- Inventory Management
Timeline
Shift Supervisor
Starbucks
10.2023 - Current
Barista
Starbucks
09.2022 - 10.2023
Camp Counselor
Cactus Day Camp
06.2019 - 07.2019
Lifeguard
Cactus Day Camp
06.2018 - 07.2018
Lifeguard/Swim Instructor
City Of Phoenix Aquatics
05.2016 - 07.2019