MARISSA SANDLIN
Tower Fab
Olney,Texas
18
years of professional experience
Administrative and operations professional with 17+ years of experience in customer service, scheduling, office administration, production coordination, and medical billing and coding. Experienced in supporting manufacturing operations, leading teams, training employees, managing customer communication, and maintaining accurate records. Strong ability to organize priorities, solve problems, and collaborate across departments while maintaining accuracy and efficiency.
Work History
Customer Service & Production Scheduler
7 Years 6 Months- Coordinate production schedules to support customer deadlines and manufacturing goals.
- Manage customer communication regarding orders, scheduling, and production updates.
- Lead the Lighting Department, supporting daily operations and workflow organization.
- Train team members on job responsibilities, processes, and department expectations.
- Collaborate with production teams and management to resolve scheduling issues and improve efficiency.
- Maintain accurate customer records, production information, and scheduling documentation.
- Prioritize multiple projects while maintaining attention to detail and meeting deadlines.
- Provide professional customer service while building strong relationships with clients and coworkers.
Medical Office Administrative and Scheduler
10 Years- Managed patient scheduling, appointment coordination, and physician calendars.
- Performed medical billing and coding duties, including insurance claim processing.
- Verified insurance information and assisted patients with billing questions.
- Maintained accurate and confidential patient records.
- Managed incoming calls and provided professional customer service.
- Processed payments and maintained administrative documentation.
- Supported daily office operations and assisted medical staff.
Education
Certificate Program - Medical Billing & Coding
Skills
Administrative Support
Customer Service
Production Scheduling
Manufacturing Support
Department Leadership
Employee Training
Team Coordination
Order Management
Scheduling & Calendar Management
Data Entry & Record Keeping
Microsoft Office (Word
Excel
Outlook)
Customer Communication
Problem Solving
Process Improvement
Medical Billing & Coding
Confidential Records Management
Timeline
Customer Service & Production Scheduler
Tower Fab
01.2019 - CurrentRead More
Medical Office Administrative and Scheduler
Olney Family Clinic
01.2009 - 01.2019Read More
North Central Texas College (NCTC)
Certificate Program from Medical Billing & Coding
Read More
PROFESSIONAL HIGHLIGHTS
- 17+ years of administrative and customer service experience
- 7+ years supporting manufacturing operations
- 2 years leading and training employees in department operations
- Strong organizational and communication skills
- Dependable team leader with excellent attention to detail