Marissa Santos

Oversaw weekly monitoring and updating of planograms to optimize product placement.

Directed daily task management for team members to optimize productivity.

Optimized supply management processes within department to drive operational efficiency.

Secured essential supplies to facilitate efficient execution of daily operations.

Facilitated weekly updates outlining upcoming activities.

Oversaw scheduling operations to optimize resource allocation within budgeted hours.

Oversaw signage updates, ensuring removal of outdated materials and installation of new promotional displays.

Verified accuracy of floor plan to ensure compliance with design specifications.

Developed and executed strategies for upcoming advertising campaigns.

Cultivated strategic relationships with organizational leaders and peers.

• Designed visually engaging merchandise presentations to attract customers and boost sales performance.
• Enhanced customer satisfaction by delivering high-quality service and fostering positive interactions to build lasting loyalty.
• Implemented rigorous sanitation protocols to safeguard against infection and promote health standards.
• Identified and pursued upselling opportunities to drive revenue growth.
• Analyzed industry trends to elevate professional value and effectively respond to varied client demands.
• Developed and implemented training programs focused on techniques for surpassing sales goals.
• Guided customers in applying makeup and utilizing products to achieve preferred aesthetic results.
• Conducted evaluations of customer skin to tailor skincare recommendations effectively.
• Recommended tailored treatment and styling solutions to enhance customer satisfaction and resolve specific concerns.
• Evaluated client preferences and physical attributes to recommend personalized styles and treatments.
• Analyzed client hair characteristics and desired results to identify suitable treatments.

• Optimized product displays by strategically placing prices and descriptive signage.
• Delivered updated floor plans and design strategies to store management, enhancing operational efficiency.

• Handled cash, card, check, gift card and coupon transactions for customer purchases.
• Kept register terminal area and store clean and orderly.
• Packed and bagged products according to customer preferences.
• Addressed and resolved customer complaints with friendly and level-headed assistance.
• Trained new team members in cash register operation, stock procedures and customer services.
• Organized register supplies in front end and storage areas.
• Assisted with purchases, locating items and signing up for rewards programs.
• Processed sales, returns and exchanges using POS register system.
• Learned roles of other departments to provide coverage and keep store operational.