Marissa Sciara
Solon,OH
Summary
Bachelor of Arts student currently employed as a Mental Health Worker on the Child and Adolescent Psychiatric Unit for Rainbow Babies and Children's Hospital. Committed to expanding knowledge and skills in the healthcare industry by pursuing an MBA in Health Care Management. Demonstrates exceptional multitasking, problem-solving, and time management abilities, while maintaining a friendly, courteous, and professional demeanor. Seeking opportunities to leverage expertise and passion in healthcare to make a meaningful impact in the field.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Rainbow Babies and Children’s Hospital
06.2022 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy. (HIPPA)
- Developed rapport with patients by actively listening and demonstrating empathy during group activities, fostering trust and open communication.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for patients, leading to improved mental health outcomes.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Created and Facilitated support groups for patients to discuss issues related to mental health.
Supervisor/Life Guard/ Swim Instructor
Lifetime Fitness
07.2013 - 10.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Built relationships with customers to encourage repeat business within the swim program.
- Developed innovative marketing materials to effectively promote events.
- Assisted in developing emergency action plans to ensure preparedness for any situation.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Upheld hygiene standards in pool and surrounding area.
- Taught daily swim instruction to students varying in ages and skill levels.
Nursing Aid/STNA
Cleveland Clinic
08.2018 - 06.2019
- Delivered outstanding patient care for the Heart and Lung Transplant critical care unit.
- Assisted patients in daily activities, promoting their independence and dignity.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Assisted physicians in updating treatment plans by providing accurate and timely information on patients progress and response to interventions.
- Consistently provided high-quality care under pressure, successfully managing multiple priorities during critical situations and emergency scenarios.
- Safeguarded patient confidentiality by diligently maintaining HIPAA compliance in all documentation practices and communications.
Receptionist
Color Lounge
06.2013 - 08.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
MBA - Health Care Management
Youngstown State University
Youngstown, OH12-2025
Bachelor of Arts - Integrated Studies
Kent State University
Kent, OH08.2024
Associates of Arts -
Kent State University
Kent, OH05-2020
Skills
- Supervision
- Customer Service
- Leadership
- Safety
- Documentation
- Problem Solving
- Conflict Resolution
- Goal-Oriented
- Multitasking Abilities
- Excellent Communication
Accomplishments
- Promoted to Team Lead after only 3 months of employment, with Lifetime Fitness.
- Selected to serve as Acting Department Head for 2 months and coordinated staffing schedules for 50 staff members during this time.
- Serves as Head of Unit Safety for patients at Rainbow Babies and Children’s Hospital Psychiatric Unit.
Volunteer Experience
- Rainbow Babies and Children’s Hospital Halloween Donations, 2023
- Cleveland Sight Center White Cane Walk, 2019
- Cleveland Food Bank, 2017
- March of Dimes, 2014, 2015
- Family Promise, St. Rita Catholic Church, 2009
Specializedtrainingandcoursework
- Conflict Management
- Psychology
- Human Development & Families
- Social Problems
- Ethics
Certification
- BLS
- Redcross Lifeguard/CPR/First Aid/AED
- CPI- Crisis Prevention Intervention
- WELLE-Non Abusive Psychological and Physical Intervention
Timeline
Mental Health Worker
Rainbow Babies and Children’s Hospital
06.2022 - Current
Nursing Aid/STNA
Cleveland Clinic
08.2018 - 06.2019
Supervisor/Life Guard/ Swim Instructor
Lifetime Fitness
07.2013 - 10.2024
Receptionist
Color Lounge
06.2013 - 08.2014
- BLS
- Redcross Lifeguard/CPR/First Aid/AED
- CPI- Crisis Prevention Intervention
- WELLE-Non Abusive Psychological and Physical Intervention
MBA - Health Care Management
Youngstown State University
Bachelor of Arts - Integrated Studies
Kent State University
Associates of Arts -
Kent State University
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