Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Sena

Albuquerque,NM

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Bosque Brewing Company. Excelled in beverage preparation and guest engagement, enhancing customer satisfaction and loyalty. Proven ability to manage high-volume dining environments, demonstrating exceptional customer service and a strong work ethic. Skilled in order management and safe food handling, consistently achieving operational excellence.

Overview

12
12
years of professional experience

Work History

Bartender/Server

Ex Novo Brewing
07.2024 - Current
  • Crafted innovative cocktails and beverages, enhancing guest experiences through creativity and attention to detail.
  • Managed bar inventory, ensuring accurate stock levels and reducing waste through efficient ordering processes.
  • Trained and mentored new bartenders on drink preparation techniques and customer service best practices.
  • Implemented streamlined service protocols, improving overall efficiency during high-volume shifts.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Server

Bosque Brewing Company
07.2021 - 09.2024
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.

Counter Intelligence

Flying Star
06.2021 - 08.2022
  • Helped customers choose items based on menu options, dietary needs and preferences.
  • Provided information about menu and made suggestions based on taste, availability and price.
  • Greeted all guests upon arrival and offered immediate assistance.
  • Processed cash, debit and credit card payments.
  • Rotated food items and discarded expired items to keep food inventory fresh.

Shift Supervisor

Starbucks
06.2013 - 05.2020
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.

Education

Associate of Arts -

Central New Mexico Community College
Albuquerque, NM

Skills

  • Beverage Preparation
  • Order Management
  • Safe Food Handling
  • Guest Engagement
  • High-volume dining
  • Exceptional customer service
  • Menu Memorization
  • Strong Work Ethic

Timeline

Bartender/Server

Ex Novo Brewing
07.2024 - Current

Server

Bosque Brewing Company
07.2021 - 09.2024

Counter Intelligence

Flying Star
06.2021 - 08.2022

Shift Supervisor

Starbucks
06.2013 - 05.2020

Associate of Arts -

Central New Mexico Community College

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Marissa Sena