Summary
Overview
Work History
Education
Skills
Timeline
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Marissa Shelton

Marissa Shelton

Spring Hill,FL

Summary

Personable and reliable individual with knack for building positive customer relationships and ensuring smooth daily operations. Familiar with inventory management and proficient in point-of-sale systems, bolstered by strong problem-solving abilities. Dedicated to enhancing store efficiency and delivering exceptional customer experiences.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Key Holder

Dollar General
03.2025 - Current
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.

Back of House Team Member

Chicken Salad Chick
03.2023 - Current


  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.
  • Removed garbage, compost, and recycling, and placed in designated container areas.
  • Assisted with training new BOH staff members on established processes and goals.
  • Supported the training of new employees by sharing expertise on kitchen equipment usage, safety protocols, and dish preparation techniques.
  • Unloaded and stocked kitchen supplies.
  • Prepared food and drinks while following safe food handling procedures.
  • Kept track of dietary restrictions for guests with allergies or specific needs to avoid cross-contamination of ingredients during meal preparation.

Crew Member

Wendy's
04.2022 - 03.2023
  • Worked at the cash register ringing up food
  • Bagged people's food
  • Cleaned the dining room
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.

Floor Staff

Regal Entertainment Group
09.2021 - 12.2021
  • Performed concessions duties such as making preparing orders and cashier.
  • Addressed customer issues with a friendly positive attitude.
  • Cleaned theaters during intermissions.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.

Education

High school diploma -

Central High School
Brooksville, FL
05.2023

Skills

  • Customer service
  • Cashiering
  • Cash handling
  • Cash handling accuracy
  • Bank deposits
  • Store recovery processes
  • Drawer counting
  • Opening and closing coordination

Timeline

Key Holder

Dollar General
03.2025 - Current

Back of House Team Member

Chicken Salad Chick
03.2023 - Current

Crew Member

Wendy's
04.2022 - 03.2023

Floor Staff

Regal Entertainment Group
09.2021 - 12.2021

High school diploma -

Central High School

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Marissa Shelton