Marissa Smith
Williamsburg, KY,KY
Summary
Dedicated call center representative professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
4
4
years of professional experience
Work History
SRNA
Continue Care Hospital
11.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Warehouse Associate
Renfro Supply
01.2020 - 11.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Call Center Representative
Senture
01.2019 - 01.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
Education
No Degree - Nursing
Galen College of Nursing
Louisville, KY11.2024
High School Diploma -
Whitley County High School
Williamsburg, KY05.2019
Skills
- Flexible and Adaptable
- Data Entry
- G-Suite
- Self-Motivated
- Customer Account Management
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upselling Products and Services
- Understanding Customer Needs
- Responding to Difficult Customers
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
Timeline
SRNA
Continue Care Hospital
11.2020 - Current
Warehouse Associate
Renfro Supply
01.2020 - 11.2020
Call Center Representative
Senture
01.2019 - 01.2020
No Degree - Nursing
Galen College of Nursing
High School Diploma -
Whitley County High School
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