MARISSA TENNANT
Taylorville,IL
Summary
Reliable and self-motivated professional with experience and readiness in practical nursing. Skilled in patient care, medical procedures, clinical support, and multi-tasking ensuring high standards and effective results. Strong focus on teamwork, reliability, and adaptability in dynamic healthcare environments. Known for excellent communication, empathy, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Certified Nursing Assistant
HSHS St. John's Hospital
08.2023 - 12.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Built rapport with patients and families, providing emotional support during difficult times.
Caregiver
Addus Home Health Care
04.2023 - 08.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Catalyst Solutions
04.2022 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Met customer call guidelines for service levels, handle time and productivity
Health Advocate Concierge
Blue Cross Blue Shield of Illinois
11.2019 - 04.2022
- Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation
- Implemented outreach strategies to engage clients in community-based services
Benefit Value Advisor
Blue Cross Blue Shield of Illinois
09.2019 - 11.2019
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
Customer Advocate II
Blue Cross Blue Shield of Illinois
08.2019 - 09.2019
- Researched and resolved account and service problems with friendly, knowledgeable support
- Documented customer concerns and inquiry resolutions in internal computer system
Customer Advocate I
Blue Cross Blue Shield of Illinois
08.2018 - 08.2019
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
Education
Licensed Practical Nursing
Capital Area School of Practical Nursing
Springfield, IL12.2024
Certified Nursing Assistant -
Lincoln Land Community College
Taylorville, ILCertificate of Medical Billing And Coding -
Miller-Motte College
Wilmington, NCCertificate of Medical Administrative Assistant -
First Institute
Springfield, ILGED -
Illinois Board of Education
Taylorville, ILSkills
- Direct Patient Care
- Clinical judgment
- Patient Assessments
- Respectful and Compassionate
- Attentive to People
- Punctual and Reliable
Timeline
Certified Nursing Assistant
HSHS St. John's Hospital
08.2023 - 12.2023
Caregiver
Addus Home Health Care
04.2023 - 08.2023
Customer Service Representative
Catalyst Solutions
04.2022 - 10.2022
Health Advocate Concierge
Blue Cross Blue Shield of Illinois
11.2019 - 04.2022
Benefit Value Advisor
Blue Cross Blue Shield of Illinois
09.2019 - 11.2019
Customer Advocate II
Blue Cross Blue Shield of Illinois
08.2019 - 09.2019
Customer Advocate I
Blue Cross Blue Shield of Illinois
08.2018 - 08.2019
Certificate of Medical Billing And Coding -
Miller-Motte College
GED -
Illinois Board of Education
Licensed Practical Nursing
Capital Area School of Practical Nursing
Certified Nursing Assistant -
Lincoln Land Community College
Certificate of Medical Administrative Assistant -
First Institute
Similar Profiles
Kara OzeeKara Ozee
Certified Pharmacy Technician at HSHS St. John's HospitalCertified Pharmacy Technician at HSHS St. John's Hospital
Holly MansfieldHolly Mansfield
Student Nurse at HSHS St. John's HospitalStudent Nurse at HSHS St. John's Hospital
Jalynne BrewerJalynne Brewer
Registered Nurse, Emergency Department at HSHS St. John's HospitalRegistered Nurse, Emergency Department at HSHS St. John's Hospital
FRANCES SMITHFRANCES SMITH
Certified Nursing Assistant at HSHS St. John's HospitalCertified Nursing Assistant at HSHS St. John's Hospital
Lezlie StaakeLezlie Staake
Circulation/Children's Librarian at Taylorville Public LibraryCirculation/Children's Librarian at Taylorville Public Library