Marissa TerVeer
Grand Rapids,MI
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. My purpose of becoming an CMA was to know that I am providing outstanding care to every patient that comes my way. It's rewarding to me knowing that I go above and beyond no matter who or what, no matter big or small, I will always exceed expectations. My main goal is to continue to grow, learn, and better myself regardless of how good of a person and CMA I am now. The path I am on, I am proud of and I will continue to work hard and be genuinely me.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Corewell Health
Grand Rapids, MI
10.2021 - Current
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Managed inventory of medical supplies and equipment maintenance checks.
- Maintained clean and organized examination rooms following OSHA guidelines.
- Explained treatment procedures and physicians' instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Coordinated referrals to specialists or other healthcare professionals when needed.
- Provided outstanding customer service to patients both in-person and over the phone.
- Administered medications under physician's supervision.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Injections/Skin testing
Medical Assistant
The Cottages of Clayton
Fremont, MI
01.2019 - 09.2021
- Provided physical support to assist patients with bathing, dressing and toileting.
- Administered medications and educated patients and families on correct at-home administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted in the admission, transfer, or discharge process of patients within the facility.
- Provided emotional support to patients and their families during difficult times.
Medical Assistant Supervisor
Green Acres
Fremont, MI
03.2017 - 01.2019
- Facilitated training programs to improve employee skillsets.
- Implemented electronic health record systems to optimize processes.
- Recruited, hired and trained new medical and facility staff.
- Improved patient satisfaction through service excellence initiatives.
- Addressed patient concerns and resolved issues promptly.
- Conducted regular audits to assess operational effectiveness.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
Certified Nursing Assistant
The Medical Team
Muskegon, MI
01.2014 - 06.2017
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Conducted glucose monitoring tests as needed for diabetic patients' management plan.
- Maintained a clean, safe environment for patients and staff.
- Documented patient care and progress in medical charts.
- Administered medication under nurse supervision, ensuring proper dosage.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted residents in preparing for activities and social programs.
Shift Manager
Arby's
Fremont, MI
02.2012 - 06.2016
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Managed inventory control and implemented cost reduction strategies.
- Trained and developed new team members on operating procedures.
- Recommended opportunities for growth and advancement to motivate employees.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Maintained detailed records of employee attendance, punctuality, and overtime.
Certified Nursing Assistant
TransUnion
Fremont, MI
12.2012 - 12.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Cleaned and sanitized patient rooms according to established protocols.
Education
Certificate - Medical Assistant - CCMA
Ross Medical
Muskegon, MI05-2017
Certificate - Phlebotomy
Blue Heron Academy
Grand Rapids, MI09-2015
Certificate - Certified Nursing Assistant
Walker Medical
Walker, MI12-2012
High School Diploma -
Ashworth High School
Norcross, GA08-2012
Skills
- Phlebotomy
- Medical Billing
- Inventory Management
- HIPAA Compliance
- Medical Terminology
- Procedure Assistance
- Patient Scheduling
- Team management and supervision
- Certified in Basic Life Support (BLS)
Timeline
Medical Assistant
Corewell Health
10.2021 - Current
Medical Assistant
The Cottages of Clayton
01.2019 - 09.2021
Medical Assistant Supervisor
Green Acres
03.2017 - 01.2019
Certified Nursing Assistant
The Medical Team
01.2014 - 06.2017
Certified Nursing Assistant
TransUnion
12.2012 - 12.2015
Shift Manager
Arby's
02.2012 - 06.2016
Certificate - Medical Assistant - CCMA
Ross Medical
Certificate - Phlebotomy
Blue Heron Academy
Certificate - Certified Nursing Assistant
Walker Medical
High School Diploma -
Ashworth High School