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Marissa Toney
Maryland Heights,MO
Summary
Experienced business professional with a strong focus on administrative excellence and customer service. Demonstrated success in efficiently managing reception duties to maintain smooth daily operations and ensure client satisfaction. Thrives in collaborative team environments and excels at adapting to dynamic demands, showcasing exceptional multitasking and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist
The Salon Professional Academy
01.2016 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Managed the books and schedules of 30 to 60 stylists on a daily basis.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Self Employed Hairstylist
Self Employed
01.2021 - 03.2025
- Manages business aspects such as scheduling appointments, inventory management, and handling finances.
- Built a loyal clientele through exceptional customer service and attention to detail.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Retail Associate
Cosmoprof
01.2024 - 05.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Commission Hairstylist
Blush Salon
01.2016 - 01.2021
- Collaborate with other salon staff to ensure clients receive the best possible service and leave satisfied with their experience.
- Stay current with the latest industry trends and use the information to expand services and attract clients.
- Successfully managed a busy appointment book, ensuring efficient scheduling and timely service delivery.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
Gas Station Clerk
L&L BP
01.2017 - 01.2020
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
Education
Cosmetology License -
The Salon Professional Academy
3141 West Clay St., St. Charles, MO01-2016
High School Diploma -
Fort Zumwalt East
600 1st Executive Dr., St. Peters, MO01.2014
Skills
- Client support
- Strong Attention to detail
- Organizational skills
- Communication skills
- Calendar management
- Office administration support
- Multi-line telephone operation
- Customer/Client relations
Interests
Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureHealthcare benefitsCertification
- Licensed Cosmetologist - 9 years
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 60 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Retail Associate
Cosmoprof
01.2024 - 05.2024
Self Employed Hairstylist
Self Employed
01.2021 - 03.2025
Gas Station Clerk
L&L BP
01.2017 - 01.2020
Receptionist
The Salon Professional Academy
01.2016 - Current
Commission Hairstylist
Blush Salon
01.2016 - 01.2021
Cosmetology License -
The Salon Professional Academy
High School Diploma -
Fort Zumwalt East
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