Marissa Valle
Fort Lauderdale,FL
Summary
Successfully manages high volume of job duties, comfortable in fast-paced environments with demanding productivity and customer satisfaction targets. Familiar with verifying a problem and providing a solution with minimal support. Comfortable working alone or with team members to accomplish tasks and enhance processes. High attention to detail. Strong written and verbal communication skills.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor
Lakeview Loan Servicing
Fort Lauderdale, FL
01.2019 - 06.2022
- Created and completed loan submission packages.
- Managed conditions sent from underwriting departments.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Completed closing process by collaborating with attorneys, title companies and government clerks.
- Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
- Submitted detailed loan packages to underwriting department to facilitate approval or denial processes.
- Organized, filed and maintained customer, department and regulatory loan records.
Loss Mitigation Supervisor
Lakeview Loan Servicing
Fort Lauderdale, FL
08.2014 - 12.2018
- Monitored and supervised a team of 25 employees.
- Responded calmly and promptly to escalated delinquent mortgage loan matters.
- Contacted borrowers to assess reasons for default, individual intents and options for resolving issues.
- Put together and sent out reinstatements, payoff quotes, forbearance plan offers, streamlines modifications and short sale/ deed in lieu options.
- Approved and verified each employee timecard, vacation/sick leave used, while ensuring staff coverage daily.
- Daily meeting with executive's to provide team goals, achievements and improvements.
- Assist with asset management escalations. Provide professional customer service while exploring options for retention of property or exit strategy to avoid foreclosure's.
Education
High School Diploma -
Piper High School
Sunrise, FL05.2010
Skills
- Verifying Information
- Customer Service
- Strong Verbal and Written Communication
- Time Management
- Problem Solving
- Data Entry
- Workflow Optimization
Timeline
Mortgage Loan Processor
Lakeview Loan Servicing
01.2019 - 06.2022
Loss Mitigation Supervisor
Lakeview Loan Servicing
08.2014 - 12.2018
High School Diploma -
Piper High School
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