Lea Knight
Eaton Rapids,MI
Summary
Ambitious and determined employee who is focused on consistently achieving company objectives to secure client satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Mortgage Loan Processor
Eaton Federal Savings Bank
06.2018 - Current
- Checked approvals against established bank and government lending standards.
- Created and completed loan submission packages.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Managed any conditions sent from underwriting departments.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Worked with third-party vendors to address and clear loan closing requirements.
- Submitted completed loan applications, including recommendations for underwriting approval or denial.
- Checked applicant credit, personal references and employment histories.
Teller
SSB Bank
02.2016 - 06.2018
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Examined checks for identification and endorsement.
- Opened new customer accounts, including checking, savings and lines of credit.
- Delivered prompt, accurate and excellent customer service.
- Processed cash withdrawals and deposits.
Barista
Evelyn Bay Coffee Company
08.2009 - 12.2014
- Prepared more than 100 drinks per shift with high accuracy and consistently strong customer satisfaction.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Listened to customer desires and needs to recommend optimal products.
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Cleaned and sanitized work areas, utensils and equipment.
- Ordered, received and stocked supplies and retail products.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
Education
Eaton Rapids High School
Eaton Rapids, MISome College (No Degree) - Basics
Lansing Community College
Lansing, MISkills
- Processing documents
- Verifying information
- Information verification
- Detail-oriented
- Research/due diligence
- Reliable
- Approachable
- Strong work ethic
Timeline
Mortgage Loan Processor
Eaton Federal Savings Bank
06.2018 - Current
Teller
SSB Bank
02.2016 - 06.2018
Barista
Evelyn Bay Coffee Company
08.2009 - 12.2014
Eaton Rapids High School
Some College (No Degree) - Basics
Lansing Community College
Education and Training
No,underGraduate,Yes,highSchool
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