MARISSA VILLARREAL
Victoria,TX
Summary
Accomplished Store Manager with a proven track record at Vivid Clothes And More, enhancing customer satisfaction and streamlining store operations. Expert in customer service management and problem-solving, demonstrated through successful inventory control and employee training initiatives. Skilled in multitasking and organization, significantly improving store efficiency and client relations without compromising quality.
Overview
5
5
years of professional experience
Work History
Store Manager
Vivid Clothes And More
09.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Customer Service
HEB
08.2019 - 08.2021
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Education
High School Diploma -
James Madison High School
Atlanta06.2024
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Store Opening and Closing
Timeline
Store Manager
Vivid Clothes And More
09.2021 - Current
Customer Service
HEB
08.2019 - 08.2021
High School Diploma -
James Madison High School