Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Marissa Wade

Veterinary Practice Manager

Summary

Dedicated veterinary professional with over 15 years of experience. Well versed in staff recruitment, training, and development, with a passion for emotional intelligence and client education. I believe in fostering a culture of excellent service and continued learning. Skilled in developing training programs, bringing more than 5 years of phase training development and mentorship in the veterinary industry.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Practice Manager

Cat Hospital Of Austin
Austin, TX
01.2020 - Current
  • Developed job descriptions, phase training schedules, protocols, and training materials for all essential job functions for each department.
  • Moderated and facilitated staff education and development by utilizing online training platforms such as Ignite, and ACT Online Training.
  • Provided outstanding support to entire staff, and developed training programs to improve communication and emotional intelligence among staff.
  • Fostered close working relationships with front office and back office staff.
  • Oversaw accounting, budgeting, and financial reporting. Created strategies to increase revenue 10-12% annually while maintaining a profit margin of 19-20%.
  • Supervised team of 10 personnel.
  • Recruited, hired, and trained all staff, providing direct supervision, and ongoing staff development.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocols, common conditions, and fear free techniques.
  • Worked as a CSR or Veterinary/Surgical Assistant as needed to ensure adequate staffing.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.

Practice Manager

Companion Animal Hospital
Austin, TX
06.2017 - 12.2019
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Oversaw accounting, budgeting, and financial reporting.
  • Supervised team of 12 personnel.
  • Compiled training handbook and related course materials. Personally oversaw development and training of all staff.
  • Developed marketing content such as blogs, promotional materials, and advertisements for social media.

IVF Embryologist (Cattle), Operations Safety Mgr

Trans Ova Genetics
Centerville, TX
08.2016 - 06.2017
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Used microscopic methods to conduct detailed semen analysis to test sperm count and motility.
  • Quality graded and shipped day six IVF produced embryos.

Reproduction Dept. Coordinator and Vet Assistant

Veterinary Village, ICSB Of WI And IL
Lomira, WI
08.2014 - 08.2016

● Led the reproduction team (2-4 members)

● Organized the daily reproduction appointment schedule, and ensured adequate staffing during all open and on call hours

● Assisted with all reproductive procedures including transcervical and surgical inseminations, puppy count radiographs, progesterone timing, breeding dog management, semen analysis and cryopreservation, and cesarean sections

● Organized and led the Bi-annual Breeders' Health Screening Event, Annual Breeders' Education Seminar, and off-site semen freezing and marketing events at local dog shows

GENESIS Intern

Genex Cooperative
Shawano, Wisconsin
05.2014 - 08.2014

● Monitored maternity cows and assisted with calving

● Identified and treated sick calves

● Cared for and fed calves, and assisted with vaccinating, dehorning, and tagging calves

● Administered synchronization injections to flush heifers, and assisted with breeding heifers via artificial insemination

● Assisted with heat detection in herd of beef recipient cattle

CSR/Student Worker I

Texas A&M Large Animal Hospital
College Station, TX
08.2011 - 05.2014

CSR/Veterinary Technician Assistant/Volunteer

Northwest Pet Hospital
Georgetown, TX
06.2007 - 07.2011

Education

Bachelor of Science - Animal Science, Minor in Business Administration

Texas A&M University
College Station, TX
08.2010 - 2014.05

Skills

    Leadership and Staff Management

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Certification

Fear Free Level I

Interests

Emotional Intelligence

Staff Training and Development

Canine Reproduction and Neonatology

Feline Medicine

Timeline

Fear Free Level I

05-2022

Practice Manager

Cat Hospital Of Austin
01.2020 - Current

Practice Manager

Companion Animal Hospital
06.2017 - 12.2019

IVF Embryologist (Cattle), Operations Safety Mgr

Trans Ova Genetics
08.2016 - 06.2017

Reproduction Dept. Coordinator and Vet Assistant

Veterinary Village, ICSB Of WI And IL
08.2014 - 08.2016

GENESIS Intern

Genex Cooperative
05.2014 - 08.2014

CSR/Student Worker I

Texas A&M Large Animal Hospital
08.2011 - 05.2014

Bachelor of Science - Animal Science, Minor in Business Administration

Texas A&M University
08.2010 - 2014.05

CSR/Veterinary Technician Assistant/Volunteer

Northwest Pet Hospital
06.2007 - 07.2011
Marissa WadeVeterinary Practice Manager