Sierra Brousseau
Claremont
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Skilled Radiologic Technologist with diverse experience in providing diagnostic patient care services using radiographic imaging. Proven ability to maintain safe radiation practices, outstanding patient communication skills and proficiency in PACS systems. Demonstrated success in working both independently and as part of interdisciplinary medical teams, contributing to improved patient outcomes and streamlined processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Practice Manager
Clear Choice MD Urgent Care
Lebanon
03.2024 - Current
- Managed daily operations to ensure efficient clinic workflows and patient care.
- Developed staff training programs to enhance team performance and service delivery.
- Oversaw budget management to align resources with organizational objectives.
- Facilitated communication between medical staff and administration for effective collaboration.
- Analyzed performance metrics to identify areas for process improvements and efficiency.
- Supported recruitment efforts by participating in candidate interviews and onboarding processes.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Managed vendor relationships for supplies and services related to the practice.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Maintained financial records, including billing and accounts receivable and payable.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Complied with OSHA and HIPAA regulations.
Radiologic Technologist
Clear Choice MD Urgent Care
Lebanon
01.2024 - Current
- Performed diagnostic imaging procedures for patient assessments.
- Maintained and operated radiology equipment efficiently.
- Prepared patients by explaining procedures and ensuring comfort.
- Collaborated with healthcare team to discuss imaging results.
- Ensured compliance with safety standards during imaging processes.
- Documented patient information and imaging results accurately.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Processed digital images using PACS system for storage, retrieval and transmission purposes.
Dance Teacher
Dreamz In Motion
Springfield
01.2023 - Current
- Developed engaging lesson plans for diverse dance styles and skill levels.
- Instructed students in technique, choreography, and performance practices.
- Organized and led dance recitals, ensuring smooth execution and student participation.
- Evaluated student progress through assessments and provided constructive feedback.
- Collaborated with colleagues to design interdisciplinary programs incorporating dance education.
- Fostered a positive classroom environment encouraging creativity and self-expression.
- Implemented safety protocols during classes to maintain a secure learning space.
- Mentored junior instructors, sharing best practices in teaching methodologies and student engagement.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Planned choreography for group performances and recitals.
- Motivated students to practice regularly and strive for improvement.
- Created an environment conducive to learning by providing positive reinforcement to students.
Clinical Manager
Keady Family Practice
01.2020 - 12.2023
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Radiologic Technologist
Keady Family Practice
Claremont
01.2020 - 12.2023
- Operated radiologic equipment to produce diagnostic images and films.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
Pediatric Coordinator
Keady Family Practice
Claremont
01.2020 - 12.2023
- Built strong relationships with patients and families for optimized care satisfaction.
- Educated families on pediatric health practices and preventive care measures.
- Maintained accurate electronic health records for all pediatric patients.
- Prepared reports summarizing patient data for review by medical staff.
- Organized systems for tracking patient records to improve the ease of retrieval.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Managed all state vaccines. Submitted all information through NHIIS for each patient, monthly inventory, and ordering.
- Coordinated pediatric patient care schedules and appointments effectively.
Referral Coordinator
Keady Family Practice
Claremont
01.2020 - 12.2023
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Communicated with patients regarding referral processes and necessary documentation.
- Maintained accurate records of referrals in electronic health systems.
- Collaborated with medical staff to ensure timely patient transitions.
Radiologic Technologist
Valley Regional Hospital
Claremont
08.2019 - 01.2020
- Operated radiologic equipment to produce diagnostic images and films.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Handled private and confidential information in compliance with hospital policies and procedures.
Phlebotomist
Valley Regional Hospital
Claremont
08.2019 - 01.2020
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Customer Service Representative
Bar Harbor Bank & Trust
West Lebanon
04.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customers account needs. Including opening bank accounts, loan processing, and normal deposit and withdrawals.
Education
Mammography Certificate - Mammogrpahy
MCPHS
Boston, MA05-2022
Associates In Science - Radiologic Technology
River Valley Community College
Claremont, NH05.2019
Skills
- Cultural competence
- Case management abilities
- Adaptability and flexibility
- Teamwork and cooperation
- Conflict resolution
- Decision making
- Computer literacy
- Clinical documentation
- Problem solving
- Attention to detail
- Organizational skills
- Staff supervision
- Project management
- Time management
- Budget management
- Staff training
- Operations management
- Performance analysis
- Patient care coordination
- Healthcare communication
- Regulatory compliance
- Referral processing
- Vendor management
- Customer service
- Team leadership
- Interpersonal skills
- Staff management
- Continuous improvement
- Insurance referral facilitation
- Employee operations
- Policy implementation
- Bookkeeping
- Managing medical practices
- Referral management
- Resource management
Skills
- Pediatric Care Coordination
- Patient Services Management
- HIPAA Compliance
- Patient Care
- Clinical Inventory Control
Affiliations
- Teaching Dance
- Racing (asphalt modifieds)
Certification
- Radiographer NH license
- ARRT certified
- Mammographer NH license
References
References available upon request.
Timeline
Practice Manager
Clear Choice MD Urgent Care
03.2024 - Current
Radiologic Technologist
Clear Choice MD Urgent Care
01.2024 - Current
Dance Teacher
Dreamz In Motion
01.2023 - Current
Clinical Manager
Keady Family Practice
01.2020 - 12.2023
Radiologic Technologist
Keady Family Practice
01.2020 - 12.2023
Pediatric Coordinator
Keady Family Practice
01.2020 - 12.2023
Referral Coordinator
Keady Family Practice
01.2020 - 12.2023
Radiologic Technologist
Valley Regional Hospital
08.2019 - 01.2020
Phlebotomist
Valley Regional Hospital
08.2019 - 01.2020
Customer Service Representative
Bar Harbor Bank & Trust
04.2016 - 08.2019
Mammography Certificate - Mammogrpahy
MCPHS
Associates In Science - Radiologic Technology
River Valley Community College
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