Marissa Warnig
Statesville,NC
Overview
3
3
years of professional experience
Work History
Substitute Teacher, K-5
ESS
Statesville, NC
09.2023 - Current
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Supervisor
Fearless Adventure Park
Mooresville, NC
06.2022 - 03.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Hostess
Bloomin' Brands
Statesville, NC
08.2021 - 04.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2025
Skills
- Policy Enforcement
- Financial Management
- Staff Discipline
- Goal-Oriented
- Training and mentoring
- Detail Oriented
- Guest complaint resolution
- Critical Thinking
Timeline
Substitute Teacher, K-5
ESS
09.2023 - Current
Supervisor
Fearless Adventure Park
06.2022 - 03.2024
Hostess
Bloomin' Brands
08.2021 - 04.2022
Bachelor of Science - Criminal Justice
Southern New Hampshire University