Marissa Wheat
Jackson,MS
Summary
I have worked in a few different job fields. Within the army, I am a Petroleum Supply Specialist, currently serving almost seven years. I am very passionate about helping and teaching children. I am currently a full-time senior majoring in Elementary Education.
Overview
8
8
years of professional experience
Work History
Department of The Army
Mississippi Army National Guard
04.2017 - Current
- Developed strong communication and organizational skills through working on missions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
Sales Associate
Office Depot Inc
08.2019 - 11.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Developed strong rapport with customers and created positive impression of business.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to build rapport and loyalty.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Ralph Lauren
09.2021 - 08.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged with customers to build rapport and loyalty.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built connections with customers to ensure loyal customers.
Childcare Teacher
Wee Care Child Care
03.2020 - 12.2021
- Incorporated music, art and literature into day-to-day activities.
- Implemented age-appropriate activities to meet needs of young learners.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Established positive relationships with children and families.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Guided students to develop social, emotional and physical skills.
- Created safe and nurturing learning environment for preschoolers.
Call Center Representative
Cline Insurance
05.2016 - 08.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - General Studies
Hinds Community College
05.2017
High School Diploma -
Jim Hill High School
Jackson, MS05.2016
Skills
- Calm Under Pressure
- MS Office
- Friendly, Positive Attitude
- Analytical and Critical Thinking
- Combative
- Task Prioritization
- Networking
- Teamwork and Collaboration
Accomplishments
- served in Egypt for 9ms in 2023
- Received Web Design certification
Affiliations
- MADDRAMA Performance Troupe
Timeline
Sales Associate
Ralph Lauren
09.2021 - 08.2022
Childcare Teacher
Wee Care Child Care
03.2020 - 12.2021
Sales Associate
Office Depot Inc
08.2019 - 11.2023
Department of The Army
Mississippi Army National Guard
04.2017 - Current
Call Center Representative
Cline Insurance
05.2016 - 08.2016
Associate of Arts - General Studies
Hinds Community College
High School Diploma -
Jim Hill High School