Marissa White
Calumet City,United States
Summary
Dynamic Security Supervisor with extensive experience management and team leadership. Proven track record in enhancing security operations through effective training and tailored security plans. Skilled in access control and emergency response coordination, ensuring a safe environment while fostering strong client relations. Highly valued customer service and support services.
Overview
1
1
Certification
Work History
Security Supervisor
GardaWorld Security
2025 - 2026
Supervise and mentor a team of security officers across assigned shifts to ensure consistent
coverage and professional conduct.
▪ Oversee access control, perimeter checks, and routine patrols to maintain a secure
environment for clients and staff.
▪ Conduct incident response and coordinate with local law enforcement and emergency
services when required.
▪ Prepare clear, timely incident reports and maintain accurate shift logs for client review.
▪ Train new hires on site procedures, emergency protocols, and customer service expectations.
▪ Collaborate with clients and facility management to tailor security plans to site-specific risks
and operational needs.
Customer Service Representative
Amazon
2018 - 2023
Core Competencies
- Security Operations; Access control; Patrol procedures
- Team Leadership; Shift scheduling; Training and coaching. (Trained new hires)
- Incident Management; De-escalation; Emergency response coordination
- Customer Service; Complaint resolution; Client relations
- Reporting & Documentation; Incident reports; Log maintenance
- Compliance & Safety; Policy enforcement; OSHA and site-specific procedures
- Technical Tools; CCTV monitoring; Access control systems; Microsoft Office.
Education
High School Diploma -
Illinois State Board
Associate of Applied Science - Radiology
Stellar Career College
Chicago, IL02.2027
Skills
▪ Security Operations; Access control; Patrol procedures
▪ Team Leadership; Shift scheduling; Training and coaching
▪ Incident Management; De-escalation; Emergency response coordination
▪ Customer Service; Complaint resolution; Client relations
▪ Reporting & Documentation; Incident reports; Log maintenance
▪ Compliance & Safety; Policy enforcement; OSHA and site-specific procedures
▪ Technical Tools; CCTV monitoring; Access control systems; Microsoft Office
Certification
- CPR
- Active Perc card
- AED Certified Adult & child
- Foid Card
- 20 hour certificate
Timeline
Security Supervisor
GardaWorld Security
2025 - 2026
Customer Service Representative
Amazon
2018 - 2023
High School Diploma -
Illinois State Board
Associate of Applied Science - Radiology
Stellar Career College