Marissa Whitney
Grove
Summary
Thorough team supporter with strong organizational abilities. Experienced in performing numerous jobs at once while ensuring accuracy. Effective at prioritizing tasks and completing deadlines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Integris Grove Express Care
12.2023 - 08.2024
- Provided high-quality customer service to welcome and register patients and families within the clinic
- Answered phones and responded to patient concerns/questions resulting in improved patient satisfaction
- Collaborated with staff on a day-to-day basis to ensure efficient work flow and patient satisfaction
- Reviewed and updated demographic and insurance information for billing, establishing accuracy and reimbursements in a timely manner
- Obeyed HIPAA, safety, and security compliance laws to maintain overall confidentiality
- Practiced general front office tasks, including data entry, filing, scanning, faxing, and correspondence preparation
Banquet Server
Shangri-La Resort
07.2022 - 11.2023
- Prepared banquet rooms as instructed by supervisors to incorporate linen, silverware, and glassware, building a remarkable atmosphere for guests
- Welcomed guests and responded to requests in a friendly and timely manner
- Protected the establishment and guests by following sanitation, safety, and alcohol beverage control guidelines
- Maintained table setting by clearing courses as completed, replenished utensils, refilled water glasses, and attended to guests' needs
- Ensured food safety, quality, and served under health and safety guidelines
Server
Mazzio's
08.2018 - 08.2022
- Recommended menu items based on customer preferences, including upselling complimentary drinks and appetizers
- Trained new servers and familiarized new workers to company standards and ensured a smooth transition into independent employees
- Assisted coworkers in busy periods by picking up extra tables, bussing booths, and bringing out prepared dishes
- Managed orders and transactions through the Point of Sale system, ensuring that tickets match up with sales before closing shifts
- Prepared and cooked menu items and ensured correct use of appliances to health guidelines and to customers' preferences
- Communicated efficiently with servers and cooks to ensure correct food items were sent out in a timely manner
Education
High School Diploma -
Grove High School
Grove, OK05.2020
Skills
- Team Player
- Time Management
- Patient Confidentiality and Data Security
- Multitasking and Organization
- Team Collaboration
- Quality Assurance
Certification
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
Timeline
Patient Services Representative
Integris Grove Express Care
12.2023 - 08.2024
Banquet Server
Shangri-La Resort
07.2022 - 11.2023
Server
Mazzio's
08.2018 - 08.2022
High School Diploma -
Grove High School
- National Certified Veterinary Assistant (NCVA) - National Association of Veterinary Technicians in America.
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