MARISSA WIGGINS
Yelm,WA
Summary
Administrative professional with experience supporting executive leadership. Proven ability to handle confidential information and manage executive schedules effectively. Focused on fostering team collaboration and meeting dynamic business needs through exceptional communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Senior Customer Service Representative
CORPSMART
Olympia, WA
09.2022 - Current
- Supported legal professionals, financial institutions, and corporate clients with comprehensive due diligence tasks. Recorded UCC filings and real estate instruments, including mortgages, with precision. Conducted client demonstrations to communicate service platform value and functionality effectively.
- Resolved customer inquiries and complaints by utilizing problem-solving techniques and active listening.
- Collaborated with team members to streamline service processes and improve overall efficiency.
- Assisted in training new staff on customer service protocols and operational procedures.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Customer Care Representative
CCI Solutions
Tumwater, WA
08.2021 - 08.2022
- Primary contact for all customer communications (in person, phone and email), understanding customers and their unique requirements to recommend products/services, manage day to day customer service, reviewed orders for accuracy before products are processed for shipping, process customer credit card payments, and support internal team members.
- Processed returns and exchanges according to company policies, maintaining accurate records.
- Conducted regular inventory checks to prevent stock shortages and maintain product availability.
Cashier/Shift Lead
Mince Mercantile
Dupont, WA
09.2019 - 02.2021
- Greeted customers, answered phone, took to-go orders, supervised employees, delegated tasks, handled cash/credit card payments, assisted store manager, trained new employees, acted as manager in absence of store manager.
- Processed customer transactions efficiently, handling cash and credit card payments accurately.
- Maintained a clean and organized checkout area to enhance the customer experience.
Hostess
Topside Bar & Grill
Steilacoom, WA
03.2019 - 09.2019
- Greeted customers as they entered the restaurant, took reservations, gave customers menus and showed them to their seats. Answered phone calls and customer questions about the restaurant/menu and assisted with various restaurant staff needs.
- Managed waitlists and seating arrangements to optimize restaurant flow during peak hours.
- Assisted servers in delivering food and beverages to enhance customer satisfaction.
Stylist (Seasonal)
Levi’s Outlet Store
Lake Elsinore, CA
11.2018 - 01.2019
- Greeted customers and answered their questions, stocked floor shelves, and assisted with sales.
- Styled and organized merchandise displays to enhance the shopping experience for customers.
- Assisted customers in selecting products by providing personalized recommendations based on preferences.
- Collaborated with team members to achieve daily sales goals through effective product promotions.
Housekeeping
Gibbs & Olson
Olympia, WA
10.2016 - 06.2018
- Vacuumed, dusted, emptying out trash/recycle, wiped down surfaces, and watered plants.
Education
Associate of Arts - Communications
Pierce College
Lakewood, WA03.2026
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Capital High School
Olympia, WA01.2018
Skills
- Reliable, dependable work ethic, and punctual
- Effectively communicates with customers, co-workers, and management
- Ability to communicate in person, on the phone and via email with proper etiquette
- Ability to work independently and in a team environment
- Can multi-task, while being attentive to customers and remain flexible to the needs of others
- Detail-oriented
Languages
English
Native or Bilingual
Timeline
Senior Customer Service Representative
CORPSMART
09.2022 - Current
Customer Care Representative
CCI Solutions
08.2021 - 08.2022
Cashier/Shift Lead
Mince Mercantile
09.2019 - 02.2021
Hostess
Topside Bar & Grill
03.2019 - 09.2019
Stylist (Seasonal)
Levi’s Outlet Store
11.2018 - 01.2019
Housekeeping
Gibbs & Olson
10.2016 - 06.2018
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Capital High School
Associate of Arts - Communications
Pierce College